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You got a crappy dealer
Saturn here will always offer a loaner if they have to keep it overnight. Chances are very good that if you just need a loaner for a few hours while they service you most likely will get the GMs car!
They used to come pick up my wife's car and change oil (and any other servie) then drop it off when done, leaving a car for loan while her car was serviced. This is Saturn.
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