[rick112]

Wow! I've had similar experiences with Saturn "customer service". I had to be insistant on speaking with a manager. It would seem the managers have a day or so to call you back. Of course the managers are even less help. I was told that my order had just been taken in the day before. I flipped! They are really useless. My order had infact been taken months earlier and a number of Saturn reps had confirmed that. The manager didn't know her a** from a hole in the ground. It really reflects badly on Saturn.

We have a grocery store chain up here that says they are "fresh obcessed". I never buy their produce anymore because it's always old, over rip, or has mold on it.

Don't tell people you are doing something unless you really mean it. You may get away with it for a while but todays consumer is smart and they aren't nearly as brand loyal.