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MadAboutSky · 07-04-2006, 02:05 AM

Still not getting a straight answer....the GM is trying to help...I think...though, I am not entirely positive that he is doing all that he can.

He has taken the time to speak with me over the phone...but...sales people often have that ability to lift their charm a notch...I truly dont believe that they have done ANYTHING to alleviate the trouble I am having...and, in fact, I dont think they are doing anything to compensate me for the time I am wasting. In short, they ought to be calling and checking the status of the orders....NOT ME....They ought to be on the phone finding out what the problem is....etc...etc

I work as a direct supplier to Boeing...and when they want status on the parts we are supposed to deliver them...guess what....I have to jump through hell and high water to get them ECDs..(earliest commit dates) from my vendors, add in the assembly time I need to spend, and promise a delivery date to them. If I can do it....why cant Saturn? And believe me...our output in terms of dollar value is not much smaller then what the SKY output in Delaware is.

As a customer, I should have the proper information handed to me by the business I trust. A basic principle of trade agreement. In order for me to make an informed decision, I need to factor in a few variables such as delivery date of my standard SKY vs my position on the Redline waitlist, estimated delivery etc. This way, I can choose which of the two I will end up keeping.

The point being...SATURN sucks right now in their reaction to the situation at hand)demand, confusion, greedy dealerships, etc) And no one is meeting the needs of the customer...they have ABSOLUTELY ZERO control over their brand image, ie, dealers selling above MSRP, bumping customers back for higher downpayments, forcing dealer installed accessories...etc...

Saturn customer service is a TOTAL JOKE...dont even bother calling the 1800 number...

07-04-2006, 02:05 AM	#4 (permalink)
MadAboutSky First 2000 Join Date: Jul 2006 Posts: 13 My Photos: (0)	It gets worse... Still not getting a straight answer....the GM is trying to help...I think...though, I am not entirely positive that he is doing all that he can. He has taken the time to speak with me over the phone...but...sales people often have that ability to lift their charm a notch...I truly dont believe that they have done ANYTHING to alleviate the trouble I am having...and, in fact, I dont think they are doing anything to compensate me for the time I am wasting. In short, they ought to be calling and checking the status of the orders....NOT ME....They ought to be on the phone finding out what the problem is....etc...etc I work as a direct supplier to Boeing...and when they want status on the parts we are supposed to deliver them...guess what....I have to jump through hell and high water to get them ECDs..(earliest commit dates) from my vendors, add in the assembly time I need to spend, and promise a delivery date to them. If I can do it....why cant Saturn? And believe me...our output in terms of dollar value is not much smaller then what the SKY output in Delaware is. As a customer, I should have the proper information handed to me by the business I trust. A basic principle of trade agreement. In order for me to make an informed decision, I need to factor in a few variables such as delivery date of my standard SKY vs my position on the Redline waitlist, estimated delivery etc. This way, I can choose which of the two I will end up keeping. The point being...SATURN sucks right now in their reaction to the situation at hand)demand, confusion, greedy dealerships, etc) And no one is meeting the needs of the customer...they have ABSOLUTELY ZERO control over their brand image, ie, dealers selling above MSRP, bumping customers back for higher downpayments, forcing dealer installed accessories...etc... Saturn customer service is a TOTAL JOKE...dont even bother calling the 1800 number... Last edited by MadAboutSky : 07-04-2006 at 02:03 PM.