GMPartsdirect.com - Extremely Poor Customer Service

msjlcapital · 05-02-2008, 02:49 PM

GMPartsDirect.com is independently owned and operated by Flow Chevrolet, LLC.
A recent transaction with them took over 3 weeks to ship. I ordered an interior part for my 2008 Sky Redline.
I received the wrong part after waiting 3 weeks and now, after my 3rd request for a Return Authorization and several (6) emails

into their customer service department I still have not received a reply and or an RA from them.

My post is directed to others here who have purchased from them to ask the following:
1) Have you encountered the same poor service
2) I will not be doing additional business with them - any other GM direct vendors that are good would you recommend?
3) Anyone know of a number to call directly to complain?

Thanks

JRinKY · 05-02-2008, 04:05 PM

I have not yet dealt with them because my dealer has had a comparable price (factoring in shipping) for every part that I have wanted to puchase so far. I have probably spent a little more, but I like the face-to-face service, and haven't had any problems.

**Celt03** · 05-02-2008, 05:26 PM

I ordered an Opel GT antenna & had it in less than 2 weeks with no problems whatsoever. I even got a couple of emails advising me of status.

Kappa Fan · 05-02-2008, 07:28 PM

Quote:

3) Anyone know of a number to call directly to complain?

Phone: 336-760-7086
Fax: 336-760-5188

lostcause · 05-02-2008, 10:37 PM

how do you even find parts on their website? They don't list saturn at all in their online catalog.

willis · 05-02-2008, 11:49 PM

They suck and I will not deal with them again.

Rob the Elder · 05-03-2008, 12:37 AM

I have ordered from them twice and got what I ordered quickly with no problems. You really need to have the part number in order to find anything there. But if you have a good part number and they have the part, it appears to work ok at least in my personal experience

**reedred** · 05-03-2008, 01:49 AM

I've used them with no problem. Hope it works out for you!

Catch me if you can · 05-03-2008, 06:53 AM

I ordered a Opel antenna and a Opel front grill 2 seperate times and had no problems. I did have the GM part number from the forum, otherwise I would have had no clue. Sometimes it is a particular person(s) that might have given you bad service....hope you get it resolved.

Cheers · 05-03-2008, 09:04 AM

I have otrdered a number of parts from them with great prices and service.

cerberus · 05-03-2008, 10:03 PM

I ordered a Z0K crossmember there. Yeah, it took a while, but you've got to figure that they have to order and receive the part. No complaints with the ordering process or confirmation and status emails, but for their cost of shipping, ya think they could do just a tad more than stuff it in a box and hurl it on a truck

. Looks fixable enough, but coulda been better.

BlueSkyRL · 05-03-2008, 10:31 PM

Sorry to hear your having problems. I have used them many times without incident.

Jay_Sin · 05-16-2008, 10:58 PM

I've used them on several occasions too. Never had any problem. You just really have to make sure you have the right part number. If you do not, most items list that they are special order and non-returnable.

IKenn · 05-17-2008, 03:06 AM

I ordered the OGT antenna no problems it came in less than a week.
So far so good on service.

SteveSky67 · 06-04-2008, 06:19 PM

Horrible, Horrible, Horrible...charged my Debit account 5 times..

and now the stuff is "on order"...SteveSky67

irishsky5 · 06-06-2008, 03:23 PM

The jury is still out ... but checking the parts order I placed last week shows it is still in order status. I'll check again Monday to see if they have been shipped. If the parts are on backorder an e-mail would be nice.

**ceeker** · 06-06-2008, 03:59 PM

Quote:

Originally Posted by irishsky5

The jury is still out ... but checking the parts order I placed last week shows it is still in order status. I'll check again Monday to see if they have been shipped. If the parts are on backorder an e-mail would be nice.

The first few orders I made through them took 3 weeks even before they shipped the items, than another 7 days to get here!

Next item never shipped after 3 weeks so I had to send them an email and they said out of stock with no schedule shipping date. They then refunded my money!

The last item I order showed up broken (Opel Backup Light) but it was a corner tab that didn't show. Was not too impressed on how they package breakable items.

They do take at least 3 weeks to ship any item so expect a delay!

**Celt03** · 06-06-2008, 05:37 PM

My latest order with GMPartsDirect was placed on the evening of 27 May - it was shipped on 02 June via Fed Ex.
Fed Ex estimates that delivery will be 10 June.

So we will see.

05-02-2008, 02:49 PM	#1 (permalink)
msjlcapital Member Join Date: Apr 2008 Posts: 2 My Photos: (0)	GMPartsdirect.com - Extremely Poor Customer Service GMPartsDirect.com is independently owned and operated by Flow Chevrolet, LLC. A recent transaction with them took over 3 weeks to ship. I ordered an interior part for my 2008 Sky Redline. I received the wrong part after waiting 3 weeks and now, after my 3rd request for a Return Authorization and several (6) emails into their customer service department I still have not received a reply and or an RA from them. My post is directed to others here who have purchased from them to ask the following: 1) Have you encountered the same poor service 2) I will not be doing additional business with them - any other GM direct vendors that are good would you recommend? 3) Anyone know of a number to call directly to complain? Thanks

05-02-2008, 04:05 PM	#2 (permalink)
JRinKY Senior Member Join Date: Aug 2006 Location: Lexington, KY Posts: 1,374 My Photos: (0)	I have not yet dealt with them because my dealer has had a comparable price (factoring in shipping) for every part that I have wanted to puchase so far. I have probably spent a little more, but I like the face-to-face service, and haven't had any problems. __________________ John Lexington, KY VIN 00252 2.4 Manual Midnight Blue

05-02-2008, 05:26 PM	#3 (permalink)
Celt03 Senior Member Join Date: Aug 2007 Location: Washington State Posts: 1,374 My Photos: (6)	I ordered an Opel GT antenna & had it in less than 2 weeks with no problems whatsoever. I even got a couple of emails advising me of status. __________________ "Saffyre" 2008 Midnight Blue RL/Black/Black Leather / 5-spd w/Spoiler Magnaflow 3" Quad tip / Chrome Wheels / On Star / 6 CD XM Monsoon / Splash Guards / GT Antenna / WindRestrictor V2 www.imsaturn.com/profile/Celt

05-03-2008, 06:53 AM	#9 (permalink)
Catch me if you can Member Join Date: Oct 2007 Location: Trenton, New Jersey Posts: 50 My Photos: (7)	I ordered a Opel antenna and a Opel front grill 2 seperate times and had no problems. I did have the GM part number from the forum, otherwise I would have had no clue. Sometimes it is a particular person(s) that might have given you bad service....hope you get it resolved. __________________ 2008 Black Onyx Black/Tan leather Delivered to Mallett 11-8-2007 Arrived January 27, 2008!!!! Mallett V8 Sky #2 for 2008's

05-03-2008, 09:04 AM	#10 (permalink)
Cheers Member Join Date: Jul 2007 Location: SE VA Posts: 57 My Photos: (0)	I have otrdered a number of parts from them with great prices and service. __________________ Cheers GMH Mysterious GXP Mat you always be topless with a full tank NASSOA Founding Member Team Solstice!! Folding@home Team

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05-02-2008, 10:37 PM	#5 (permalink)
lostcause Senior Member Join Date: Mar 2007 Location: Miami, FL Posts: 1,228 My Photos: (0)	how do you even find parts on their website? They don't list saturn at all in their online catalog.

05-02-2008, 11:49 PM	#6 (permalink)
willis Senior Member Join Date: Jun 2007 Location: Southern IL Posts: 151 My Photos: (1)	They suck and I will not deal with them again.

05-03-2008, 12:37 AM	#7 (permalink)
Rob the Elder Senior Member Join Date: Oct 2007 Location: Parker Colorado Posts: 270 My Photos: (1)	I have ordered from them twice and got what I ordered quickly with no problems. You really need to have the part number in order to find anything there. But if you have a good part number and they have the part, it appears to work ok at least in my personal experience

05-03-2008, 10:03 PM	#11 (permalink)
cerberus Super Moderator Join Date: Mar 2006 Posts: 2,163 My Photos: (19)	I ordered a Z0K crossmember there. Yeah, it took a while, but you've got to figure that they have to order and receive the part. No complaints with the ordering process or confirmation and status emails, but for their cost of shipping, ya think they could do just a tad more than stuff it in a box and hurl it on a truck . Looks fixable enough, but coulda been better. Attached Thumbnails __________________ ~~~~~~~~~~~~~~~~~~ Pontiac builds excitement... Saturn has rethought it's image... The time has come for the enthusiasts... NASSOA Officially Recognized by GM More Info ~~~~~~~~~~~~~~~~~~

05-03-2008, 10:31 PM	#12 (permalink)
BlueSkyRL First 2000 Sr. Member Join Date: Jun 2006 Location: Up North! Posts: 956 My Photos: (0)	Sorry to hear your having problems. I have used them many times without incident. __________________ Midnight Blue RL - Automatic Rust proofed & Undercoated Painted calipers and lettering Painted engine cover, fuse box, rearend Third brake light decal Opel Gt antenna 3" Magnaflow exhaust CTI hard pipes Dejon Intercooler

05-16-2008, 10:58 PM	#13 (permalink)
Jay_Sin Senior Member Join Date: Oct 2007 Location: Bismarck, ND Posts: 173 My Photos: (0)	I've used them on several occasions too. Never had any problem. You just really have to make sure you have the right part number. If you do not, most items list that they are special order and non-returnable. __________________ Future Solsitce Owner Last edited by Jay_Sin : 05-19-2008 at 12:00 AM.

05-17-2008, 03:06 AM	#14 (permalink)
IKenn Senior Member Join Date: Feb 2008 Location: Bedford,Texas Posts: 212 My Photos: (8)	I ordered the OGT antenna no problems it came in less than a week. So far so good on service. __________________ "Liberty" 07 Silver Pearl Black/Red Leather Vin# 103550 6 disc Prem Monsoon, Xm,CD/MP3 Slip Diff GM CAI Magnaflow Exhaust W/ dual quad tips Windrestrictor V1 Custom Laser W Red LED (2) Red Painted Calipers OGT Antenna

06-06-2008, 03:23 PM	#16 (permalink)
irishsky5 Member Join Date: Feb 2008 Location: Bakersfield, CA Posts: 40 My Photos: (1)	The jury is still out ... but checking the parts order I placed last week shows it is still in order status. I'll check again Monday to see if they have been shipped. If the parts are on backorder an e-mail would be nice. __________________ IRISHSKY5 FOREST GREEN REDLINE WITH TAN TOP ETCHED WINDRESTRICTOR v2 CHROME AND MORE CHROME

06-06-2008, 05:37 PM	#18 (permalink)
Celt03 Senior Member Join Date: Aug 2007 Location: Washington State Posts: 1,374 My Photos: (6)	My latest order with GMPartsDirect was placed on the evening of 27 May - it was shipped on 02 June via Fed Ex. Fed Ex estimates that delivery will be 10 June. So we will see. __________________ "Saffyre" 2008 Midnight Blue RL/Black/Black Leather / 5-spd w/Spoiler Magnaflow 3" Quad tip / Chrome Wheels / On Star / 6 CD XM Monsoon / Splash Guards / GT Antenna / WindRestrictor V2 www.imsaturn.com/profile/Celt

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