Saved from Heartbreak by Great Service

skywulf · 08-17-2006, 09:06 PM

This is a story of a happy ending consumers don't get very often but should. I am proud to tell it about my Made in USA car!

When I ordered this beautiful Sky, I had a trip planned to the beach. Every one knew it. I said over and over again, "I hope it gets here in time for my trip to the beach, etc. " Although I took delivery in July, work has demanded that just about every weekend was consumed with work. So, I haven't had a chance to break away in this car the way it begs us to do. I was looking so forward to this vacation in a way I cannot describe. The condo was perfect, the timing was perfect, the weather was perfect, you name it, I had it planned to a tee and nature was cooperating. Well, I scheduled my Sky to to get an oil change at the dealer Friday since It would be time for new oil by the time I got back if not in the middle of the trip. The day before I had noticed a smell and then noticed a spot...of oily stuff, and was a little worried when I carried my car down there. In about 15 minutes, they had bad news...you guessed it, the dreaded rear diff leak. The special oil in the diff had leaked more than half out. Keep in mind, I was an informed consumer about this problem possibly coming up, and it was timing more than anything that stunk. I am not sure how I missed it before. It needed a new seal and service did not have the part. It would not be in until Monday. I was leaving the very next morning. Man..I was crashed, crushed, and my heart was broken. No vacation in five years, this one then was a BIG deal and the Sky was such a big part of the picture I had been holding in my head during all the extra work, and all the long hours. I struggled to "get out of the tree, and yes, I teared up a little, and I had three other cars, all plenty nice...but not the same. Well, the service manager and a consultant could hardly break it to me, and then when they saw my reaction even though I tried so hard to be a trooper, they huddled up with the general manager, came back into the room and saved my vacation. No one can believe how far they reached to help me have my dream outing. First, they lent me the cutest Ion to drive down to the beach, filled up I might add, then, they fixed my car, detailed it, and delivered it to me at the beach........Can you believe that??? I have never had anyone in any retail/service industry go that far or empathize with me, and I will never forget it. Instead of nothing, I got to have Tuesday, Wednesday and today at the beach with my Sky..under the Sky.... visiting my dad, and my 93 year old grandmother on her birthday. Thanks Alana and Aarron, Shane, Anne, the good letter is on the way to corporate. I own three other cars and I hope you can do the service on all three. You'll be seeing more of me. And gee, I think my son would like that little Blue Ion!

ShowMeSky · 08-17-2006, 09:22 PM

WOW! that is a good ending, I'm glad it all worked out for you. I have never heard of such good service, you have yourself a great dealer there

Kustomkaps · 08-17-2006, 09:31 PM

Sounds like you need to submit it to Saturn for a commercial...like the one where they take the seat to Alaska. Bet you could get a few good months of having your face/story on the TV!

Glad to hear Saturn lived up to their standards for you!

Rick Tinley Park · 08-17-2006, 09:36 PM

It is great to hear this -- This is the Saturn I am used to and happily experience here in Tinley. This is the place that would pick my wife's car up for an oil change and deliver it when done - because she worked 1/2 mile from them and "why make her make a special trip?"
This is the Service that when you DO have a problem -- they make it THEIR problem. They want it resolved - they do not want it to repeat and they want you happy....

Right On Saturn!

Ernest · 08-17-2006, 09:45 PM

My dealer treats me right, fer sure!!!!

BLUERIDGE SKY · 08-17-2006, 09:53 PM

Hats off to a great - "above and beyond" - dealership.

Glad your long awaited vacation was a success.

ineedmorebotox · 08-17-2006, 09:57 PM

What a lovely story! thanks for sharing some of the "good stuff".

GetAboutRL · 08-17-2006, 10:03 PM

Glad to hear positive stories.

I said it before ... people make up this forum and dealerships. You have the good fortune of having contact with two great groups of folks!

Hipsky · 08-17-2006, 10:08 PM

It's nice to know that an American company can still go above and beyond. I am moved by your story, and it gives me great satisfaction to know that I made a good decision to buy my Sky. Thank you.

SKY Spy · 08-17-2006, 11:17 PM

AWESOME Story!!! That's the kind we like to hear...

You have a great facility servicing you!!!

Regards,

BA...

07blacksky · 08-17-2006, 11:44 PM

That is just awesome I am so glad to hear the saturn values are still going strong, when I worked for saturn as a detailer that was what we tried to do, make the customers expirience better than anything they've ever expirienced. That is what made saturn so different than anything else out there, it was almost like going to see family or your best friend when you went to the dealership and people would buy the cars because of that reason alone

so I am glad to hear after all these years the saturn name and its values are still wining the hearts of the people, I just hope my dealership implements those same values

qwack · 08-18-2006, 02:36 AM

Great Story!! Another reason I buy Saturn!

(And, yes, I'm sure your son would love the blue ION...my son has a Berry Red 2.4 ION and he loves it!)

GRinLR,AR · 08-18-2006, 03:56 AM

Now that is service above and beyond the call of duty! Please let Saturn Corporate know what a great dealership you have there!

chris67 · 08-18-2006, 08:00 AM

I'm glad it all worked out like it did!.... WOW! There are still good people out there! And it made the vacation all that more special!

Glad to hear you are well!

Chris

PS..... just a scosh jealous about the beach thing though.... I'm really thinking about a road trip next year to a coastline somwhere!........

Skystar · 08-18-2006, 09:26 AM

Thanks for sharing a great story. It sure helps to hear something positive. Glad it all worked out for you.

Sky Angel · 08-18-2006, 10:08 AM

Man - That is just to cool. Now that is what sets some dealers and people apart from the pay me and get going ones. Great story. I hope that all can learn from your story. Hats off to your dealer.

kwayne · 08-18-2006, 10:20 AM

And when you send that letter to corporate- ask them to clone ALOT more of those people for the dealerships that are not like that.

SteveR · 08-18-2006, 10:26 AM

Great story. This is one of those times when I think it would only be proper to name the dealership. I understand that the moderators want to prevent this from being a dealer bashing forum but deeds such as those need recognition.

vstar · 08-18-2006, 10:35 AM

Great story, destination charges (to the beach) included

lorinee · 08-18-2006, 10:37 AM

That is a great story. Since your in the Atlanta area I was wondering which dealer you deal with?

SunburstSky · 08-18-2006, 10:54 AM

Great story, my 1st Saturn, I hope my dealer treats me just a well as you were. (the beach is only 13 miles that shouldnt be hard hee hee)

Georgia Sky · 08-18-2006, 04:35 PM

Skywulf, which dealer do you use. I am up to a whole 550 miles and no problems yet. Take care and hope to see you on the road.

08-17-2006, 09:06 PM	#1 (permalink)
skywulf First 2000 Sr. Member Join Date: Mar 2006 Location: Atlanta, Georgia Posts: 1,129 My Photos: (0)	Saved from Heartbreak by Great Service This is a story of a happy ending consumers don't get very often but should. I am proud to tell it about my Made in USA car! When I ordered this beautiful Sky, I had a trip planned to the beach. Every one knew it. I said over and over again, "I hope it gets here in time for my trip to the beach, etc. " Although I took delivery in July, work has demanded that just about every weekend was consumed with work. So, I haven't had a chance to break away in this car the way it begs us to do. I was looking so forward to this vacation in a way I cannot describe. The condo was perfect, the timing was perfect, the weather was perfect, you name it, I had it planned to a tee and nature was cooperating. Well, I scheduled my Sky to to get an oil change at the dealer Friday since It would be time for new oil by the time I got back if not in the middle of the trip. The day before I had noticed a smell and then noticed a spot...of oily stuff, and was a little worried when I carried my car down there. In about 15 minutes, they had bad news...you guessed it, the dreaded rear diff leak. The special oil in the diff had leaked more than half out. Keep in mind, I was an informed consumer about this problem possibly coming up, and it was timing more than anything that stunk. I am not sure how I missed it before. It needed a new seal and service did not have the part. It would not be in until Monday. I was leaving the very next morning. Man..I was crashed, crushed, and my heart was broken. No vacation in five years, this one then was a BIG deal and the Sky was such a big part of the picture I had been holding in my head during all the extra work, and all the long hours. I struggled to "get out of the tree, and yes, I teared up a little, and I had three other cars, all plenty nice...but not the same. Well, the service manager and a consultant could hardly break it to me, and then when they saw my reaction even though I tried so hard to be a trooper, they huddled up with the general manager, came back into the room and saved my vacation. No one can believe how far they reached to help me have my dream outing. First, they lent me the cutest Ion to drive down to the beach, filled up I might add, then, they fixed my car, detailed it, and *delivered* it to me at the beach........Can you believe that??? I have never had anyone in any retail/service industry go that far or empathize with me, and I will never forget it. Instead of nothing, I got to have Tuesday, Wednesday and today at the beach with my Sky..under the Sky.... visiting my dad, and my 93 year old grandmother on her birthday. Thanks Alana and Aarron, Shane, Anne, the good letter is on the way to corporate. I own three other cars and I hope you can do the service on all three. You'll be seeing more of me. And gee, I think my son would like that little Blue Ion! __________________ Sky "Fast Enough" Owner since 7/15/06 Silver/Black leather

08-17-2006, 09:22 PM	#2 (permalink)
ShowMeSky First 2000 Sr. Member Join Date: Jun 2006 Location: St Louis Posts: 231 My Photos: (0)	WOW! that is a good ending, I'm glad it all worked out for you. I have never heard of such good service, you have yourself a great dealer there __________________ Imaged April 10, Vin 3706, Silver Pearl, Red Leather, Chrome Wheels,Single Disc Monsoon, Spoiler, LSD, Kappa CAI,SMS Shorty Headers, Magnaflow Dual Quads.

08-17-2006, 09:31 PM	#3 (permalink)
Kustomkaps Supporting Vendor Join Date: Mar 2006 Location: S.E. Michigan/Toledo area Posts: 793 My Photos: (0)	Sounds like you need to submit it to Saturn for a commercial...like the one where they take the seat to Alaska. Bet you could get a few good months of having your face/story on the TV! Glad to hear Saturn lived up to their standards for you! __________________ Chili Pepper Red Vin #1584 Down Payment June 6, 2005 Imaged March 8, 2006 Released to Carrier April 18, 2006 Delivered to Dealer May 5, 2006 In my Drive May 6, 2006 <--- My favorite logo

08-17-2006, 09:36 PM	#4 (permalink)
Rick Tinley Park Moderator Join Date: Jun 2005 Location: SW Suburbs of Chicago Posts: 4,819 My Photos: (11)	It is great to hear this -- This is the Saturn I am used to and happily experience here in Tinley. This is the place that would pick my wife's car up for an oil change and deliver it when done - because she worked 1/2 mile from them and "why make her make a special trip?" This is the Service that when you DO have a problem -- they make it THEIR problem. They want it resolved - they do not want it to repeat and they want you happy.... Right On Saturn! __________________ Find out about my radio show http://www.anj.westpm.net Founder: www.chicagolandroadsters.com Rick Tinley Park Delivered June 15, 2006 VIN - 3099 Sunburst Yellow Name - Sunni1 IL License # - YLO SKY 1

08-17-2006, 09:45 PM	#5 (permalink)
Ernest First 2000 Sr. Member Join Date: Jan 2006 Location: Arlington, TEXAS Posts: 4,297 My Photos: (10)	My dealer treats me right, fer sure!!!! __________________ ERNEST '04 Torch Red Corvette Coupe '07 Corvette Z06 "Scarlett" Victory Red 555.6 rwhp / 485.5 rwt N/A - No Spray Myspace www.myspace.com/ernest06z06 Scarlett's 10.97 @ 127 Video www.youtube.com/watch?v=NWEaFz9hn8s

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08-17-2006, 09:53 PM	#6 (permalink)
BLUERIDGE SKY First 2000 Sr. Member Join Date: Jul 2006 Location: Central Virginia Posts: 151 My Photos: (0)	Hats off to a great - "above and beyond" - dealership. Glad your long awaited vacation was a success. __________________ Deposit 7/4/06 Delivery 2/10/07 Black Onyx REDLINE Black Leather/Red Trim Spoiler, Chrome Wheels Three Pedals

08-17-2006, 09:57 PM	#7 (permalink)
ineedmorebotox First 2000 Sr. Member Join Date: May 2006 Location: On the Lake, Arkansas Posts: 540 My Photos: (0)	What a lovely story! thanks for sharing some of the "good stuff". __________________ "1BadSky" license plate Redline Black Onyx/Red and black leather interior 3 pedals cause I'm a purist 6 CD Monsoon with XM Chrome rims Vertical door kit (call me tacky but I love 'em) 5-23-06 prelim order 3-7-07 built 3-30-07 home!

08-17-2006, 10:03 PM	#8 (permalink)
GetAboutRL First 2000 Sr. Member Join Date: Jul 2006 Location: Capital District of New York Posts: 1,512 My Photos: (0)	Glad to hear positive stories. I said it before ... people make up this forum and dealerships. You have the good fortune of having contact with two great groups of folks! __________________ "Lucifer" is my name! Deposit:4-11-06 & Titled:11-28-06 SKY "Red Line" Silver Pearl, Black Wings on it's back, Bloody Red interior, Dejon intercooler/Solo Exhaust, Robert's screen. If you suddenly feel warm, it is just me passing through grinning!

08-17-2006, 10:08 PM	#9 (permalink)
Hipsky First 2000 Sr. Member Join Date: May 2006 Location: Canton, OH Posts: 50 My Photos: (0)	You have restored my faith It's nice to know that an American company can still go above and beyond. I am moved by your story, and it gives me great satisfaction to know that I made a good decision to buy my Sky. Thank you. __________________ Hipsky Ordered 3-9-06 Imaged 5-26-06 Delivered 7-8-06 VIN: 4178 Silver Pearl, Black Leather, Stick, LSd, Monsoon Old enough to know better. Young enough to not care.

08-17-2006, 11:17 PM	#10 (permalink)
SKY Spy Moderator Join Date: Aug 2005 Location: South Carolina Posts: 1,893 My Photos: (47)	AWESOME Story!!! That's the kind we like to hear... You have a great facility servicing you!!! Regards, BA... __________________ 2nd SKY: 2008 RED on Red/Black Lthr RedLine Delivered - 7/14/08 Loaded Auto 3" Magnaflow, Lil Chromies & CAI 1st SKY: (Traded) 2007 Silver Graphite RedLine Loaded (-6CD) Deposit - 4/11/06 Order # KFDHH7 - 5/27/06 Delivered - 2/21/07

08-17-2006, 11:44 PM	#11 (permalink)
07blacksky First 2000 Sr. Member Join Date: Jun 2006 Posts: 128 My Photos: (0)	Thats the saturn I remember That is just awesome I am so glad to hear the saturn values are still going strong, when I worked for saturn as a detailer that was what we tried to do, make the customers expirience better than anything they've ever expirienced. That is what made saturn so different than anything else out there, it was almost like going to see family or your best friend when you went to the dealership and people would buy the cars because of that reason alone so I am glad to hear after all these years the saturn name and its values are still wining the hearts of the people, I just hope my dealership implements those same values __________________ #50 on waiting list to order: Black Onyx/red leather/lsd/single disc monsoon/chrome wheels 06 Honda Civic EX Sedan Nighthawk Black Pearl 95 Honda Delsol SI Granada Black Pearl (Modified)

08-18-2006, 02:36 AM	#12 (permalink)
qwack First 2000 Sr. Member Join Date: Feb 2006 Location: Beaumont, TX Posts: 669 My Photos: (10)	Great Story!! Another reason I buy Saturn! (And, yes, I'm sure your son would love the blue ION...my son has a Berry Red 2.4 ION and he loves it!) __________________ 2007 SKY "καλυψω" Delivered 4/20/06 VIN 1087 ~~~~~~~~~~~~~~~~~~~ Pontiac builds excitement... Saturn has rethought it's image... The time has come for the enthusiasts... NASSOA Founding Member ~~~~~~~~~~~~~~~~~~~

08-18-2006, 03:56 AM	#13 (permalink)
GRinLR,AR First 2000 Sr. Member Join Date: Sep 2005 Location: Little Rock, Arkansas Posts: 389 My Photos: (0)	Now that is service above and beyond the call of duty! Please let Saturn Corporate know what a great dealership you have there! __________________ Blue Skys Ahead! Midnight Blue, Tan/Black Leather *6-disc CD/MPG player with Monsoon* XM *Chrome Wheels* *License Plate: SKYRIDE* Ordered 3/10/06 3800 5/10/06 Delivered 6/15/06

08-18-2006, 08:00 AM	#14 (permalink)
chris67 First 2000 Sr. Member Join Date: May 2006 Location: Minneapolis MN. Posts: 495 My Photos: (0)	Great Story! I'm glad it all worked out like it did!.... WOW! There are still good people out there! And it made the vacation all that more special! Glad to hear you are well! Chris PS..... just a scosh jealous about the beach thing though.... I'm really thinking about a road trip next year to a coastline somwhere!........ __________________ Silver Pearl plate# SKYCNDY VIN # 2523

08-18-2006, 09:26 AM	#15 (permalink)
Skystar First 2000 Sr. Member Join Date: Jul 2006 Location: Grovetown, Ga. Posts: 414 My Photos: (0)	Thanks for sharing a great story. It sure helps to hear something positive. Glad it all worked out for you. __________________ Silver Graphite 2.4L Cloth Interior Manual...Chrome Wheels...Spoiler Deposit...7/25/06 Born.......3/12/07 At home..3/29/07

08-18-2006, 10:08 AM	#16 (permalink)
Sky Angel First 2000 Sr. Member Join Date: Jul 2006 Location: Central Alberta Posts: 47 My Photos: (0)	Man - That is just to cool. Now that is what sets some dealers and people apart from the pay me and get going ones. Great story. I hope that all can learn from your story. Hats off to your dealer. __________________ #3289 Black Oynx Black and Red leather inside 5 speed Chromies, cubes Twin filter CAI Understanding Wife

08-18-2006, 10:26 AM	#18 (permalink)
SteveR First 2000 Sr. Member Join Date: Aug 2006 Location: Massapequa, NY Posts: 145 My Photos: (0)	Great story. This is one of those times when I think it would only be proper to name the dealership. I understand that the moderators want to prevent this from being a dealer bashing forum but deeds such as those need recognition. __________________ Silver Pearl Redline Black on Black Auto Monsoon single CD Stock Polished alloys Deposit 7/3/06

08-18-2006, 10:35 AM	#19 (permalink)
vstar First 2000 Sr. Member Join Date: Feb 2006 Location: Long Island, NY Posts: 862 My Photos: (2)	Great story, destination charges (to the beach) included

08-18-2006, 10:37 AM	#20 (permalink)
lorinee First 2000 Sr. Member Join Date: Jul 2006 Location: Hampton, Georgia Posts: 92 My Photos: (0)	That is a great story. Since your in the Atlanta area I was wondering which dealer you deal with? __________________ Bluestone/Black Auto 6 disc changer LSD Ordered 5/31/06 KHBVBK 3000 8/16/06 3100 9/6/06 3400 9/12/06 3800 9/25/06 4150 9/25/06 4200 10/4/06 DELIVERED 10/18/06

08-18-2006, 10:54 AM	#21 (permalink)
SunburstSky First 2000 Sr. Member Join Date: Aug 2006 Location: Southern California Posts: 183 My Photos: (0)	Great story, my 1st Saturn, I hope my dealer treats me just a well as you were. (the beach is only 13 miles that shouldnt be hard hee hee) __________________ Sunburst Yellow The Dream Continues ...

08-18-2006, 04:35 PM	#22 (permalink)
Georgia Sky First 2000 Join Date: Jul 2006 Location: Canton, Georgia Posts: 11 My Photos: (0)	Skywulf, which dealer do you use. I am up to a whole 550 miles and no problems yet. Take care and hope to see you on the road. __________________ Georgia Sky Black/ Black Leather/ Black Polished Aluminum