Update on Jade and GM/Saturn

[Kappa Fan]

Originally Posted by SkyBaby

the first issues were way before... like... maybe at 12 miles... it hesitated to start a few times.. I took it in and told them.. and all they did was give me a list of things to try.... and on several other issues.... the lights.... the cruise control things... it was the same... they didnt write up any ticket... just said they wanted me to try messing with the switches, e-brake... make sure the clutch was all the way up...etc.... they kept doing this until the car was at 12500.... or something like that.... just kept giving me different things to try.... so, since they didnt write anything up... just verbal... i guess that dont matter.....

There must be a work order .... even when my dealer does nothing there is an IN/OUT print out that has VIN, Name, Mileage and why the car was in.

Are you telling me that your dealer NEVER documented your visits whatsoever? If they didn't THEY violated the first rule of customer service and all warranty work. Don't think Saturn would be too pleased with this info.

[SkyBaby]

Originally Posted by Kappa Fan

There must be a work order .... even when my dealer does nothing there is an IN/OUT print out that has VIN, Name, Mileage and why the car was in.

Are you telling me that your dealer NEVER documented your visits whatsoever? If they didn't THEY violated the first rule of customer service and all warranty work. Don't think Saturn would be too pleased with this info.

they never documented when I brought her in to tell them of the initial problems... they just said.... try this... try that.... and since the first work order is over 12k miles... they say it doesnt matter what is wrong.... they dont have to "fix" it... meaning... no replacement or no payoff for value of it... just ticks me off... makes me wonder if the one guy in service wasnt correct telling me that they are "told" in training to give lots of suggestions when a car is brought in for... what they consider is "minor" issues..... unfortunately the so called minor issues are one HUGE issue... and I am stuck with A FRICKEN LEMON OF A CAR... that I am going to get screwed on for them or anyone to take it back.... I really dont think Saturn gives a .............it about customer satisfaction.. not really......

[SkyBaby]

Originally Posted by MidniteBlues

ALWAYS ALWAYS document your visits...ALWAYS, You want a paper trail..ESPECIALLY if they take the car in, they can keep their verbal orders, especially once it was detected the issue was electrical. If you have no paper trail, you are SOL... I have every service ticket for EACH visit I have made to my dealer, for ALL my services, even a switch, or just a button replaced. Once you have a print out, they cannot dispute if lets say, their computers crash and all the data was lost.. The only out after doing all, even what was stated above, contacting the BBB, saturn HQ, everything if still no joy, I would just take the hit and dump the car on them. What bothers me the most is that their is NO proof of these events on paper, which means, ur SOL.. Park it on a RailRoad track and stall it, then bail out before the train creams it... Say yea, it wouldn't start back up...so I bailed out..

I always document it.. but if it isnt on their service sheets... i guess it just didnt happen... that is the problem.. they didnt take it in.. they just made suggestions to remedy the problems..... and.. as we know... it didnt work.....

[dengel]

Originally Posted by SkyBaby

I always document it.. but if it isnt on their service sheets... i guess it just didnt happen... that is the problem.. they didnt take it in.. they just made suggestions to remedy the problems..... and.. as we know... it didnt work.....

I know it doesn't help your current situation, but in the future, with whatever car you end up with, ALWAYS make sure that whatever your complaint is, they enter it into their computer and "diagnose" the problem. Even if their answer is we couldn't find anything, at least their is a record of your complaints.

I have done this with both my Solstices, even when I knew it was a problem that they wouldn't do anything about (like the diff whine on my first Solstice, that GM stated was normal operation.) At least I had a paper trail that the problem with the car started during the warranty period.

For those who don't want to bother with a separate trip to the dealer for every little complaint - I usually just give them a list of current issues when I bring it in for each oil change. That way at least a paper trail starts building up of the car's reliability or lack thereof.

[MidniteBlues]

Originally Posted by dengel

I know it doesn't help your current situation, but in the future, with whatever car you end up with, ALWAYS make sure that whatever your complaint is, they enter it into their computer and "diagnose" the problem. Even if their answer is we couldn't find anything, at least their is a record of your complaints.

I have done this with both my Solstices, even when I knew it was a problem that they wouldn't do anything about (like the diff whine on my first Solstice, that GM stated was normal operation.) At least I had a paper trail that the problem with the car started during the warranty period.

For those who don't want to bother with a separate trip to the dealer for every little complaint - I usually just give them a list of current issues when I bring it in for each oil change. That way at least a paper trail starts building up of the car's reliability or lack thereof.

But make absolutely sure you read the service ticket after they print it out for your signature, (don't assume what you told them made the list). Make sure everything you said IS documented. I have had a few cases where they omitted an issue I said (usually unintentionally, esp if you have a long list). I had them re-do the service order, and add the missing complaint, then re-print, then re-read, then sign to release it for work to be done on it.. This is done not just on my Sky dealer, thats every vehicle at ALL the dealers I use..

[SkyBaby]

I do have lists of all the issues as they came up... I was told by both Saturn and the lawyer... it doesnt count unless it is on a service report.... I guess I just figured they would be HONEST...... cant trust anyone..... SkyBaby

Originally Posted by dengel

I know it doesn't help your current situation, but in the future, with whatever car you end up with, ALWAYS make sure that whatever your complaint is, they enter it into their computer and "diagnose" the problem. Even if their answer is we couldn't find anything, at least their is a record of your complaints.

I have done this with both my Solstices, even when I knew it was a problem that they wouldn't do anything about (like the diff whine on my first Solstice, that GM stated was normal operation.) At least I had a paper trail that the problem with the car started during the warranty period.

For those who don't want to bother with a separate trip to the dealer for every little complaint - I usually just give them a list of current issues when I bring it in for each oil change. That way at least a paper trail starts building up of the car's reliability or lack thereof.

[1Man1Sky]

Hmm, I would suspect that there is still some value in presenting your own records...such as posts you may have made on this forum as the issues with your car unfolded. These posts would have dates and relevant information to the issues at hand and would serve quite nicely as a log of events.

As well, if the car is under warranty, then they are still required to fix the issues. If the service ticket says that there is a problem, then it is their obligation to fix the problem. They can't just simply throw up their hands and say, "Sorry, but we tried." If they have to replace every wire and every fuse, then that is what they are obligated to do.

Just keep going up the ladder. Trust me, someone will give you satisfaction. Chances are, if you keep at it, you will run into someone that has decision making powers that has been through something similar and will empathize with your dilema.

And don't be frustrated, or at least try not to be. Think of it as a game...a game where you can't lose because you won't accept anything but total satisfaction.

Reminds me of an issue I had with a camera. I bought it online and received it broken. I apparently had agreed to a return policy that stated all sales are final with NO exchanges. But, there was a one-year warranty so I could get it fixed. After a month went by I demanded that my camera be fixed and sent back to me. Come to find out the issue with my camera was "unserviceable" and they would have to exchange the camera (ok, why did they bother to tell me a month earlier that I couldn't exchange it?) BUT, they don't have any in stock and can't excahnge and they have no idea when they will have stock...could be at a mininmum two months or several months. mind you this was a camera that came to me broken out of the box.

I asked if I could upgrade and pay the difference. The response was no. I asked if I could downgrade and they can keep the difference. The response was no. I asked to talk to someone higher up. The response was, "I am as high as you can go." I started to get pretty po'd at this point and explained the ridiculousness of the situation to the person. I then told her to just send my broken camera back to me.

Later that day I received an email that said, "You NEW camera is on its way."

I know people say be nice and professional, but sometimes putting up a stink, if all else fails, works very well.

I also had a similar situation with a laptop...and that ended with a free fully upgraded laptop and my money back. I was nice at first, didn't get my way, put up a stink, and got my way.

[Sunny Ragtop]

Hi Sky Baby,
What about this lovely pink car to replace your Sky, and you House, and your...oh anything else.

[mynewsolstice]

Originally Posted by SkyBaby

the first issues were way before... like... maybe at 12 miles... it hesitated to start a few times.. I took it in and told them.. and all they did was give me a list of things to try.... and on several other issues.... the lights.... the cruise control things... it was the same... they didnt write up any ticket... just said they wanted me to try messing with the switches, e-brake... make sure the clutch was all the way up...etc.... they kept doing this until the car was at 12500.... or something like that.... just kept giving me different things to try.... so, since they didnt write anything up... just verbal... i guess that dont matter.....

Why no pink type!!!

[SkyBaby]

[quote=1Man1Sky;277763]Hmm, I would suspect that there is still some value in presenting your own records...such as posts you may have made on this forum as the issues with your car unfolded. These posts would have dates and relevant information to the issues at hand and would serve quite nicely as a log of events.

As well, if the car is under warranty, then they are still required to fix the issues. If the service ticket says that there is a problem, then it is their obligation to fix the problem. They can't just simply throw up their hands and say, "Sorry, but we tried." If they have to replace every wire and every fuse, then that is what they are obligated to do.



That is basically what they say... the last time they had it for over 5 weeks... just a day or two.. but anyway.... they said, they have done every thing they know to do and it still isnt fixed... I just dont know what to do..... It is really like they just dont care.....

At least as of tonight... at 7 p.m. I will be on my way to Tampa and to try to forget this crud for a few days anyway... til sunday... taking my kid to get an apartment for school there... he is transferring to USF.. Tampa campus... Cant wait for the sun.... SkyBaby

[SkyBaby]

Originally Posted by mynewsolstice

Why no pink type!!!

I have been so disgusted with all this... guess I just got lazy and ....... well, not caring for a bit.... It comes and goes... some days.. I really want to keep Jade and hope sometime they can fix her... but other days... I just dont want to deal with it at all.... SkyBaby

[SkyBaby]

Originally Posted by Sunny Ragtop

Hi Sky Baby,
What about this lovely pink car to replace your Sky, and you House, and your...oh anything else.

Looks good...... SkyBaby

[backseatmidget]

Hi, I haven't read every reply to this post so i apologize if this is a repeat suggestion. I don't know where you live cuz your info just says "in the sky" or something like that, but I live around Detroit and here the local tv news stations take peoples problems like this and try to do some poking around and they make a story about it. This sounds like just the kind of thing you should see if your local news stations would do if they have a reporter that handles this kind of stuff. I have seen them investigate things as small as a local roofing company ripping people off let alone one of the largest car manufacturers in the world. Sounds like just the story they would have a field day with and perhaps they could get something accomplished for you. These kind of stories usually wind up with happy endings that i have seen.

good luck

[SkyBaby]

I live in northern Illinois... I will check out my local stations... Thank you... SkyBaby

Originally Posted by backseatmidget

Hi, I haven't read every reply to this post so i apologize if this is a repeat suggestion. I don't know where you live cuz your info just says "in the sky" or something like that, but I live around Detroit and here the local tv news stations take peoples problems like this and try to do some poking around and they make a story about it. This sounds like just the kind of thing you should see if your local news stations would do if they have a reporter that handles this kind of stuff. I have seen them investigate things as small as a local roofing company ripping people off let alone one of the largest car manufacturers in the world. Sounds like just the story they would have a field day with and perhaps they could get something accomplished for you. These kind of stories usually wind up with happy endings that i have seen.

good luck

[ChgoBlues]

Originally Posted by SkyBaby

i was told by someone at the dealership that they are trained to keep you "trying " different fixes til the car is over the lemon liability limits..... which is TOTAL BS... .. I am just so mad... . even if I took their piddly offer.. my car is still NOT WORKING... and i cant even trade it and pay off the difference with that.... grrrrrrrrrrrrrrrrrrr

Sad to hear this is how your facility operates. Not EVERY facility does and would assume the majority don't.

[TOY4TWO]

Originally Posted by Spfld-IL-SKY

Skybaby.

Go to a BMW dealer and get yourself a Z4 Roadster. As far as not attending runs and stuff, please don't leave us. Bring the Z4 and run with us, we'll play nice.

BMW can't move the Z4, they are offering ridiculous lease rates on them right now, good luck!