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View Poll Results: Did your SKY water pump fail?
Yes (mine is a 2007) 26 17.22%
Yes (mine is a 2008) 40 26.49%
Yes (mine is a 2009) 3 1.99%
No, and I have at least 30K miles 82 54.30%
Voters: 151. You may not vote on this poll

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Old 09-12-2013, 11:27 AM   #211 (permalink)
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212 is fine. Worry if it gets to 225.
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Old 09-12-2013, 12:08 PM   #212 (permalink)
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Originally Posted by pushingluck831 View Post
i want to give the service to others that i demand myself, and yes this means arguing with the higher ups all day for the customers. We also own a gm dealership (gmc and buick) right here next to my vw dealer, and ive gotten to see how our techs and gm advisors are...and they are exceptional. i am not biased, but these guys are very knowledgeable and helpful and have absurd customer satisfaction numbers. our techs are all certified and know wtf they are doing. so yes, there are a lot of a$$hole dealers out there, but not all are bad. prices are most def higher, but WE warranty EVERYTHING we do.
Yes, there are some good dealers, service, and techs out there. I hope these horror stories we hear on the boards are the exception and not the rule. I have a GM, a Ford, a Chrysler, and a Dodge. Although I haven't had a "perfect" experience, I can say in all cases that I've felt the people at those places really strive for customer satisfaction.

I'm willing to pay dealer premium prices to get exceptional dealer service. For my SKY, my experience:

Water pump fail: Fixed with no further problems.
Turbo boost controller: Fixed with no further problems.
Coil pack fail: Fixed with no further problems.
Intake cam solenoid fail: Fixed with no further problems.

And no cracked fenders.

I really feel bad watching folks get poor service and then have to pull teeth to get it fixed. In the case of the tensioner, it's not like the fix is multi-hour job (albeit the time should not be a factor when fixing a wrong). But the pain threshold for the fix is relatively low. Why not simply say "Bring it back in and we'll take a look....". I can guarantee more corporate hours have been spent trying to resolve this problem than would ever be spent fixing it. And at the end of day, they're still spending the time to fix it and are now left with bad feelings all around.
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Old 09-12-2013, 02:41 PM   #213 (permalink)
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Why not simply say "Bring it back in and we'll take a look....". I can guarantee more corporate hours have been spent trying to resolve this problem than would ever be spent fixing it. And at the end of day, they're still spending the time to fix it and are now left with bad feelings all around.
It does amaze me how many corporate organizations try to "save" money by skimping on customer service. In the end it ends up costing them more--if not directly, indirectly through bad word of mouth.
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Old 09-12-2013, 02:48 PM   #214 (permalink)
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Amen, I for one will never go back to this dealership or recommend.
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Old 09-12-2013, 02:52 PM   #215 (permalink)
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So.... anyway....

Since getting my car back and running it the last couple days, I'm seeing temperature blips up to 207 and 212, which eventually does drop back to 205. Normally, I never ran past 205 on any given day.

What do you guys think? Possible air bubble in the system? Interested in constructive feedback.

Plan to buy a racing jack this weekend and molest my car's radiator hose just to be sure, but wanted to get people's opinions on possible causes of the rise in temps.
Try letting the car idle with the heater on max (fan and temp).
Let the temp rise to 212 then leaving the heater dials on max, turn her off.
Then let it sit overnight and cool down completely.
May have to add some proper Dexcool 50-50 (O'Reileys).
To top it up to the line on the tank.

We had to do this with ours after the pump replace.
It's been perfect ever since.
184 to 194 while cruising.
204-206 when really getting on it.
All on a hot 98*F Sunday with the A/C on.
It was previously getting up to 210 before we topped it off.
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Old 09-12-2013, 02:58 PM   #216 (permalink)
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It does amaze me how many corporate organizations try to "save" money by skimping on customer service. In the end it ends up costing them more--if not directly, indirectly through bad word of mouth.
About five years ago I had a bad coil in my 2006 Ford Focus. The car was still under warranty. However, the failure was likely due to my negligence. So the service writer could have easily denied the warranty. But he went ahead and gave me a very big "benefit of the doubt", and covered me.

I never forgot that experience. I just bought a new car from that dealership last week. And I was very generous in my negotiations.
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Old 09-12-2013, 03:00 PM   #217 (permalink)
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Amen, I for one will never go back to this dealership or recommend.
See that right there should be the most troubling part of this.
We end up feeling discouraged from ever visiting any dealer ever again.
So we don't get to see the nice new models on the showroom floor.
And GM doesn't get the score repeat business on their new models from us.

It's also totally shocking to see the difference in attitude between Chevy Service Advocates and their Honda collegues. This difference is even more poingnent when both dealerships are across the parking lot from each other and happen to be owned by the same dear old lady who is just trying to cary on the business her husband founded back in the late 40's. Perhaps they should consider rotating their Honda staff through the Chevy side to improve the Customer Satisfaction woes on the Chevy side, hoping of course that the good apples trump the bad ones.
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Old 09-12-2013, 04:59 PM   #218 (permalink)
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I will have to say the dealership that looked at my car and confirmed what I suspected for no charge and talked to GM on my behalf will be seeing me for any other services my car needs, it was refreshing to have some one who didn't have to help give there help with nothing in it for them.
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Old 09-12-2013, 05:11 PM   #219 (permalink)
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I will have to say the dealership that looked at my car and confirmed what I suspected for no charge and talked to GM on my behalf will be seeing me for any other services my car needs, it was refreshing to have some one who didn't have to help give there help with nothing in it for them.
Spread the word! Who are they and where are they located?

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Old 09-12-2013, 05:26 PM   #220 (permalink)
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Hubler Chevrolet Indianapolis , Indiana had the best customer service experience with them. I can't say enough about the service manager that helped me fight for what was right and the Saturn tech. They both went beyond what they had to for nothing but a thank you.
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Old 09-12-2013, 05:43 PM   #221 (permalink)
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Hubler Chevrolet Indianapolis , Indiana had the best customer service experience with them. I can't say enough about the service manager that helped me fight for what was right and the Saturn tech. They both went beyond what they had to for nothing but a thank you.
That's good to know, CJ! Too bad that we don't have a "Dealer Database" to keep track of the "Good Guys".

Thanks!

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Old 09-13-2013, 08:45 AM   #222 (permalink)
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That's good to know, CJ! Too bad that we don't have a "Dealer Database" to keep track of the "Good Guys".

Thanks!

Yogi
We use to have a thread on this subject matter long time ago...
faded away I suppose, cause at the time (as I recall) we were doing it with Saturn dealers..
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Old 09-13-2013, 01:09 PM   #223 (permalink)
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My Redline is back at the dealership right now to have the whinning noise taken care of.
The operations manager has said that they will do whatever it takes to get it right.
The initial water pump replacement was a dud, so they replaced that one (it leaked) and the 2nd one also has a whine too. One mechanic thinks that it's the pump itself - we'll see.

Anyway, at least they've given me 2013 CTS to putt around in until its ready.
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Old 09-13-2013, 05:59 PM   #224 (permalink)
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Poll is self explanatory.

Well, if you're still good and you have less than 30K miles, you should wait before you vote.
How does the Sky compare to the Solstice and Opel GT ?
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Old 09-13-2013, 06:38 PM   #225 (permalink)
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so i hit 30k miles!! 30002 last night when i pulled into the driveway. and she was safe not leaking anything. i can now vote.



go drive your car if it has under 10k miles. please.
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