Water pump failure - Page 15 - Saturn Sky Forums: Saturn Sky Forum
General Saturn Sky Discussion Forum for discussing general topics on the Saturn SKY.

View Poll Results: Did your SKY water pump fail?
Yes (mine is a 2007) 26 17.22%
Yes (mine is a 2008) 40 26.49%
Yes (mine is a 2009) 3 1.99%
No, and I have at least 30K miles 82 54.30%
Voters: 151. You may not vote on this poll

User Tag List

Reply
 
LinkBack Thread Tools Display Modes
post #211 of 276 (permalink) Old 09-12-2013, 11:27 AM
Senior Member
 
TomatoSoup's Avatar
 
Join Date: Nov 2009
Location: Gaithersburg, MD
Posts: 2,819
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 31 Post(s)
212 is fine. Worry if it gets to 225.

Owner of "Campbelle", a Brazen 2008 GXP ... with mods piling up...
TomatoSoup is offline  
Sponsored Links
Advertisement
 
post #212 of 276 (permalink) Old 09-12-2013, 12:08 PM Thread Starter
Administrator
 
Bogie's Avatar
 
Join Date: Aug 2007
Location: Northern, VA
Posts: 5,831
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by pushingluck831 View Post
i want to give the service to others that i demand myself, and yes this means arguing with the higher ups all day for the customers. We also own a gm dealership (gmc and buick) right here next to my vw dealer, and ive gotten to see how our techs and gm advisors are...and they are exceptional. i am not biased, but these guys are very knowledgeable and helpful and have absurd customer satisfaction numbers. our techs are all certified and know wtf they are doing. so yes, there are a lot of a$$hole dealers out there, but not all are bad. prices are most def higher, but WE warranty EVERYTHING we do.
Yes, there are some good dealers, service, and techs out there. I hope these horror stories we hear on the boards are the exception and not the rule. I have a GM, a Ford, a Chrysler, and a Dodge. Although I haven't had a "perfect" experience, I can say in all cases that I've felt the people at those places really strive for customer satisfaction.

I'm willing to pay dealer premium prices to get exceptional dealer service. For my SKY, my experience:

Water pump fail: Fixed with no further problems.
Turbo boost controller: Fixed with no further problems.
Coil pack fail: Fixed with no further problems.
Intake cam solenoid fail: Fixed with no further problems.

And no cracked fenders.

I really feel bad watching folks get poor service and then have to pull teeth to get it fixed. In the case of the tensioner, it's not like the fix is multi-hour job (albeit the time should not be a factor when fixing a wrong). But the pain threshold for the fix is relatively low. Why not simply say "Bring it back in and we'll take a look....". I can guarantee more corporate hours have been spent trying to resolve this problem than would ever be spent fixing it. And at the end of day, they're still spending the time to fix it and are now left with bad feelings all around.

2008 Redline Auto
Born 7/20/07
Snagged 8/31/07
Released 8/8/15
Bogie is offline  
post #213 of 276 (permalink) Old 09-12-2013, 02:41 PM
Senior Member
 
Join Date: Oct 2011
Location: Mainz, Germany
Posts: 507
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Quote:
Originally Posted by Bogie View Post
Why not simply say "Bring it back in and we'll take a look....". I can guarantee more corporate hours have been spent trying to resolve this problem than would ever be spent fixing it. And at the end of day, they're still spending the time to fix it and are now left with bad feelings all around.
It does amaze me how many corporate organizations try to "save" money by skimping on customer service. In the end it ends up costing them more--if not directly, indirectly through bad word of mouth.
mstrjon32 is offline  
post #214 of 276 (permalink) Old 09-12-2013, 02:48 PM
Member
 
Join Date: Sep 2013
Location: Indiana
Posts: 23
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Amen, I for one will never go back to this dealership or recommend.
CJJ08 is offline  
post #215 of 276 (permalink) Old 09-12-2013, 02:52 PM
Senior Member
 
Join Date: May 2012
Location: Antioch, NorCal.
Posts: 350
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by Black_Out View Post
So.... anyway....

Since getting my car back and running it the last couple days, I'm seeing temperature blips up to 207 and 212, which eventually does drop back to 205. Normally, I never ran past 205 on any given day.

What do you guys think? Possible air bubble in the system? Interested in constructive feedback.

Plan to buy a racing jack this weekend and molest my car's radiator hose just to be sure, but wanted to get people's opinions on possible causes of the rise in temps.
Try letting the car idle with the heater on max (fan and temp).
Let the temp rise to 212 then leaving the heater dials on max, turn her off.
Then let it sit overnight and cool down completely.
May have to add some proper Dexcool 50-50 (O'Reileys).
To top it up to the line on the tank.

We had to do this with ours after the pump replace.
It's been perfect ever since.
184 to 194 while cruising.
204-206 when really getting on it.
All on a hot 98*F Sunday with the A/C on.
It was previously getting up to 210 before we topped it off.

It's all about the dogs!
Starkie is offline  
post #216 of 276 (permalink) Old 09-12-2013, 02:58 PM Thread Starter
Administrator
 
Bogie's Avatar
 
Join Date: Aug 2007
Location: Northern, VA
Posts: 5,831
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by mstrjon32 View Post
It does amaze me how many corporate organizations try to "save" money by skimping on customer service. In the end it ends up costing them more--if not directly, indirectly through bad word of mouth.
About five years ago I had a bad coil in my 2006 Ford Focus. The car was still under warranty. However, the failure was likely due to my negligence. So the service writer could have easily denied the warranty. But he went ahead and gave me a very big "benefit of the doubt", and covered me.

I never forgot that experience. I just bought a new car from that dealership last week. And I was very generous in my negotiations.

2008 Redline Auto
Born 7/20/07
Snagged 8/31/07
Released 8/8/15
Bogie is offline  
post #217 of 276 (permalink) Old 09-12-2013, 03:00 PM
Senior Member
 
Join Date: May 2012
Location: Antioch, NorCal.
Posts: 350
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by CJJ08 View Post
Amen, I for one will never go back to this dealership or recommend.
See that right there should be the most troubling part of this.
We end up feeling discouraged from ever visiting any dealer ever again.
So we don't get to see the nice new models on the showroom floor.
And GM doesn't get the score repeat business on their new models from us.

It's also totally shocking to see the difference in attitude between Chevy Service Advocates and their Honda collegues. This difference is even more poingnent when both dealerships are across the parking lot from each other and happen to be owned by the same dear old lady who is just trying to cary on the business her husband founded back in the late 40's. Perhaps they should consider rotating their Honda staff through the Chevy side to improve the Customer Satisfaction woes on the Chevy side, hoping of course that the good apples trump the bad ones.

It's all about the dogs!

Last edited by Starkie; 09-12-2013 at 03:03 PM.
Starkie is offline  
post #218 of 276 (permalink) Old 09-12-2013, 04:59 PM
Member
 
Join Date: Sep 2013
Location: Indiana
Posts: 23
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I will have to say the dealership that looked at my car and confirmed what I suspected for no charge and talked to GM on my behalf will be seeing me for any other services my car needs, it was refreshing to have some one who didn't have to help give there help with nothing in it for them.
CJJ08 is offline  
post #219 of 276 (permalink) Old 09-12-2013, 05:11 PM
Senior Member
 
Join Date: Feb 2010
Location: League City, TX (Houston)
Posts: 1,847
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 7 Post(s)
Quote:
Originally Posted by CJJ08 View Post
I will have to say the dealership that looked at my car and confirmed what I suspected for no charge and talked to GM on my behalf will be seeing me for any other services my car needs, it was refreshing to have some one who didn't have to help give there help with nothing in it for them.
Spread the word! Who are they and where are they located?

Yogi

2008 Black Onyx Red Line with Black Top
5 Speed Stick
Single Disk Monsoon Sound and Black Leather
Snowflake Wheels
Yogi is offline  
post #220 of 276 (permalink) Old 09-12-2013, 05:26 PM
Member
 
Join Date: Sep 2013
Location: Indiana
Posts: 23
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Hubler Chevrolet Indianapolis , Indiana had the best customer service experience with them. I can't say enough about the service manager that helped me fight for what was right and the Saturn tech. They both went beyond what they had to for nothing but a thank you.
CJJ08 is offline  
post #221 of 276 (permalink) Old 09-12-2013, 05:43 PM
Senior Member
 
Join Date: Feb 2010
Location: League City, TX (Houston)
Posts: 1,847
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 7 Post(s)
Quote:
Originally Posted by CJJ08 View Post
Hubler Chevrolet Indianapolis , Indiana had the best customer service experience with them. I can't say enough about the service manager that helped me fight for what was right and the Saturn tech. They both went beyond what they had to for nothing but a thank you.
That's good to know, CJ! Too bad that we don't have a "Dealer Database" to keep track of the "Good Guys".

Thanks!

Yogi

2008 Black Onyx Red Line with Black Top
5 Speed Stick
Single Disk Monsoon Sound and Black Leather
Snowflake Wheels
Yogi is offline  
post #222 of 276 (permalink) Old 09-13-2013, 08:45 AM
Senior Member
 
MidniteBlues's Avatar
 
Join Date: Aug 2006
Location: South Florida
Posts: 7,451
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Exclamation

Quote:
Originally Posted by Yogi View Post
That's good to know, CJ! Too bad that we don't have a "Dealer Database" to keep track of the "Good Guys".

Thanks!

Yogi
We use to have a thread on this subject matter long time ago...
faded away I suppose, cause at the time (as I recall) we were doing it with Saturn dealers..

Don't interfere with anything in the Constitution. That must be maintained, for it is the only safeguard of our liberties. Abraham Lincoln

The Constitution is essentially an obsolete charter of negative liberties. Barack Obama
MidniteBlues is offline  
post #223 of 276 (permalink) Old 09-13-2013, 01:09 PM
Senior Member
 
MoonDog's Avatar
 
Join Date: May 2008
Location: Toronto area
Posts: 495
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
My Redline is back at the dealership right now to have the whinning noise taken care of.
The operations manager has said that they will do whatever it takes to get it right.
The initial water pump replacement was a dud, so they replaced that one (it leaked) and the 2nd one also has a whine too. One mechanic thinks that it's the pump itself - we'll see.

Anyway, at least they've given me 2013 CTS to putt around in until its ready.

'08 RL/Black/Tan Top-5 SPD/Monsoon/Kenwood DNX6960/GMMP+Trifecta Tune/Dejon CAI/Solo Mach Shorty w/Quad Tips/Dark Tint/'SKY' Illum. WR & Door Sills/RK Sport Rear Spoiler/Painted Rear Fascia/Opel GT Antenna/Pntd Calipers/HID/DDM + JPM console
MoonDog is offline  
post #224 of 276 (permalink) Old 09-13-2013, 05:59 PM
Senior Member
 
EFBRODIESR's Avatar
 
Join Date: Jan 2010
Location: Morganville, NJ
Posts: 519
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Garage
Quote:
Originally Posted by Bogie View Post
Poll is self explanatory.

Well, if you're still good and you have less than 30K miles, you should wait before you vote.
How does the Sky compare to the Solstice and Opel GT ?

efbrodiesr
2008 2.4
Silver Pearl
Red Leather interior
Black top
Automatic
No modifications
EFBRODIESR is offline  
post #225 of 276 (permalink) Old 09-13-2013, 06:38 PM
Senior Member
 
Join Date: May 2012
Location: Houston TX
Posts: 216
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Garage
so i hit 30k miles!! 30002 last night when i pulled into the driveway. and she was safe not leaking anything. i can now vote.



go drive your car if it has under 10k miles. please.
pushingluck831 is offline  
Sponsored Links
Advertisement
 
Reply

  Saturn Sky Forums: Saturn Sky Forum > Saturn Sky Discussion > General Saturn Sky Discussion

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Saturn Sky Forums: Saturn Sky Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome