Originally Posted by pushingluck831
i want to give the service to others that i demand myself, and yes this means arguing with the higher ups all day for the customers. We also own a gm dealership (gmc and buick) right here next to my vw dealer, and ive gotten to see how our techs and gm advisors are...and they are exceptional. i am not biased, but these guys are very knowledgeable and helpful and have absurd customer satisfaction numbers. our techs are all certified and know wtf they are doing. so yes, there are a lot of a$$hole dealers out there, but not all are bad. prices are most def higher, but WE warranty EVERYTHING we do.
Yes, there are some good dealers, service, and techs out there. I hope these horror stories we hear on the boards are the exception and not the rule. I have a GM, a Ford, a Chrysler, and a Dodge. Although I haven't had a "perfect" experience, I can say in all cases that I've felt the people at those places really strive for customer satisfaction.
I'm willing to pay dealer premium prices to get exceptional dealer service. For my SKY, my experience:
Water pump fail: Fixed with no further problems.
Turbo boost controller: Fixed with no further problems.
Coil pack fail: Fixed with no further problems.
Intake cam solenoid fail: Fixed with no further problems.
And no cracked fenders.
I really feel bad watching folks get poor service and then have to pull teeth to get it fixed. In the case of the tensioner, it's not like the fix is multi-hour job (albeit the time should not be a factor when fixing a wrong). But the pain threshold for the fix is relatively low. Why not simply say "Bring it back in and we'll take a look....". I can guarantee more corporate hours have been spent trying to resolve this problem than would ever be spent fixing it. And at the end of day, they're still spending the time to fix it and are now left with bad feelings all around.