I got tired of trying to figure out how to start a new thread on this website, so I just decided to post on a XM topic search and let it go at that (the web masters must want to discourage new topic posting).
Per previous postings about how XM would just renew a subscription when they had access to a credit card, I decided I had better call XM. I had decided that if the same intro-rate could be continued upon renewal, (which some on this blog claimed was possible), then I would continue the service.
The phone call did not go well with the representative wanting to do all the talking and not listen to my concerns about renewal. In a necessary return call, I was assured my credit card would be erased and I could decide when a mailed bill arrived and send my check for the lower rate being continued. The promised email summary of our agreement never came, but an offer by XM's quality/survey company did come in an email. I did the survey and at the end of the survey an offer was made for an XM representative to contact me. I received that follow-on call.
The net of the follow-up contact with the XM Care Group was that the offer to continue the intro-rate that they promised would never have happen at the call center level. The Care Group did make that offer, but it was $10 more than I had paid my first year. After the second year, then I would have to pay some $190 a year. This rate is JUST TOO MUCH .... for a specialty car that gets driven sparingly. Also, with the IPod capability and a six CD player radio, it isn't justifiable to even continue XM.
In spite fo XM's attempt to retain a customer, we dropped their service considering the use capability of the SKY. Had XM not drawn so much attention to the fact they are so difficult to work with, we might have sailed through and continued as a customer. Under the circumstances, we didn't feel comfortable doing business with them. We won't go back.
thanks for the heads up
2007 Saturn SKY
Linear Mode
