RPI Exhaust Problem & Correction

TurboX3 · 09-02-2008, 06:23 PM

Hey out there, just got my new RPI GT exhaust for my 08 RL. I was pumped! Got over to my friend's shop on Firday night round 6:30 est. Got the old exhaust off and was half done with the new when we found that I got two left side mufflers. Being a little upset I called RPI which it's about 3:30 there, and got Eloy's number and talked direct to him. At 10:30 the next morning I had the correct part from Fedex. I can't say enough about the prompt call backs and the willingness to fix the problem so I could have my car for the weekend, especialy labor day weekend. RPI as a crew are top notch customer driven folks that know that good practice makes happy customers. I thank Eloy and the crew that made my weekend, and even though it was a slip-up on their part, they still deserve a pat on the back for quick service and a good product. Thanks Again.

**G8TR** · 09-02-2008, 06:27 PM

Great to here that they treat their customers that way, not enough of that these days.

SCVanguard · 09-03-2008, 02:08 AM

Yeah, spending a few days at the shop while getting my RL tinkered with was a very enjoyable experience. It's a shame that Eloy is not doing much more with our kappas...but what he has done so far has been incredible.

fkeillor · 09-03-2008, 02:14 AM

Hey Turbox3 I hope you took pics if the install. Would love to see them. Been thing of there exhaust for awhile and haven't decided to poll the trigger yet.

BSRL · 09-03-2008, 05:29 PM

Quote:

Originally Posted by fkeillor

Hey Turbox3 I hope you took pics if the install. Would love to see them. Been thing of there exhaust for awhile and haven't decided to poll the trigger yet.

Werks has the RPI exhaust on sale for less than $800 right now so now's a good time to buy.

**EndiSky** · 09-03-2008, 05:36 PM

I have the RPi and absolutly love it!

idkfa · 09-03-2008, 06:05 PM

Any of you guys have the GT exhaust on a NA 2.4?

**EndiSky** · 09-03-2008, 06:26 PM

Quote:

Originally Posted by idkfa

Any of you guys have the GT exhaust on a NA 2.4?

Yup! Me. Mine is actually a 2.4 auto

MidniteBlues · 09-03-2008, 06:54 PM

I'm shocked the error even happened..I'm sure Eloy gave the dude that made the mistake a yapping to,,,

idkfa · 09-03-2008, 07:23 PM

Quote:

Originally Posted by EndiSky

Yup! Me. Mine is actually a 2.4 auto

sweet. i'm about to install a turbo on mine but the exhaust came today. Sure looooks good

pretty tempting.

**EndiSky** · 09-03-2008, 08:16 PM

SKY888 · 09-03-2008, 08:33 PM

Quote:

Originally Posted by TurboX3

Hey out there, just got my new RPI GT exhaust for my 08 RL. I was pumped! Got over to my friend's shop on Firday night round 6:30 est. Got the old exhaust off and was half done with the new when we found that I got two left side mufflers. Being a little upset I called RPI which it's about 3:30 there, and got Eloy's number and talked direct to him. At 10:30 the next morning I had the correct part from Fedex. I can't say enough about the prompt call backs and the willingness to fix the problem so I could have my car for the weekend, especialy labor day weekend. RPI as a crew are top notch customer driven folks that know that good practice makes happy customers. I thank Eloy and the crew that made my weekend, and even though it was a slip-up on their part, they still deserve a pat on the back for quick service and a good product. Thanks Again.

I'm glad you had a great experience with RPI! enjoy your meaner sound exhaust!

idkfa · 09-03-2008, 10:45 PM

Quote:

Originally Posted by EndiSky

lol, that was going to be my next question. Sweet.

RPIpower · 09-22-2008, 05:54 PM

Quote:

Originally Posted by TurboX3

Hey out there, just got my new RPI GT exhaust for my 08 RL. I was pumped! Got over to my friend's shop on Firday night round 6:30 est. Got the old exhaust off and was half done with the new when we found that I got two left side mufflers. Being a little upset I called RPI which it's about 3:30 there, and got Eloy's number and talked direct to him. At 10:30 the next morning I had the correct part from Fedex. I can't say enough about the prompt call backs and the willingness to fix the problem so I could have my car for the weekend, especialy labor day weekend. RPI as a crew are top notch customer driven folks that know that good practice makes happy customers. I thank Eloy and the crew that made my weekend, and even though it was a slip-up on their part, they still deserve a pat on the back for quick service and a good product. Thanks Again.

Yeah, I am very sorry that it even happened. I was actually in a dinner meeting in Vegas (RPi was out there for Mfest) so I get this call and I was scrambling trying to get my shipping guy on the phone, etc. Im really happy that it worked out and I want to appologize again for it even happening.

Quote:

Originally Posted by MidniteBlues

I'm shocked the error even happened..I'm sure Eloy gave the dude that made the mistake a yapping to,,,

Haha, yeah, I told him if he did it again, he would be sent to deal with Chuck.

09-02-2008, 06:23 PM	#1 (permalink)
TurboX3 Member Join Date: Oct 2007 Posts: 26 My Photos: (6)	RPI Exhaust Problem & Correction Hey out there, just got my new RPI GT exhaust for my 08 RL. I was pumped! Got over to my friend's shop on Firday night round 6:30 est. Got the old exhaust off and was half done with the new when we found that I got two left side mufflers. Being a little upset I called RPI which it's about 3:30 there, and got Eloy's number and talked direct to him. At 10:30 the next morning I had the correct part from Fedex. I can't say enough about the prompt call backs and the willingness to fix the problem so I could have my car for the weekend, especialy labor day weekend. RPI as a crew are top notch customer driven folks that know that good practice makes happy customers. I thank Eloy and the crew that made my weekend, and even though it was a slip-up on their part, they still deserve a pat on the back for quick service and a good product. Thanks Again. __________________ 08 Silver Sky TURBO 5spd Dejon Intake IC Pipes and IC Saturn Motorsports Stg 3 RT RPI Exh Tri Color Calipers Dyno Numbers soon 97 Sierra 6.5 TURBO Diesel 348hp 612ftlbs. 03 Silverado in build-up 6.6 D-Max TURBO Diesel 600hp+ 1,200ftlbs+ planned

09-02-2008, 06:27 PM	#2 (permalink)
G8TR Senior Member Join Date: Mar 2008 Location: Florida Posts: 806 My Photos: (3)	Great to here that they treat their customers that way, not enough of that these days. __________________ Life is happenstance, coincidence and what you do to make a difference. Make the best of what you have, work for more and hope for health.

09-03-2008, 02:08 AM	#3 (permalink)
SCVanguard Senior Member Join Date: May 2007 Posts: 188 My Photos: (0)	Yeah, spending a few days at the shop while getting my RL tinkered with was a very enjoyable experience. It's a shame that Eloy is not doing much more with our kappas...but what he has done so far has been incredible. __________________ Brad 2008 Sky Redline Chili Pepper Red Automatic 18" chrome Monsoon Spoiler Stubby RPI GT Exhaust, Downpipe, IC, and tune http://www.imsaturn.com/profile/BradMcCann

09-03-2008, 02:14 AM	#4 (permalink)
fkeillor First 2000 Sr. Member Join Date: May 2005 Location: Auburn, CA Posts: 598 My Photos: (2)	Hey Turbox3 I hope you took pics if the install. Would love to see them. Been thing of there exhaust for awhile and haven't decided to poll the trigger yet. __________________ Fred & Jane NO BAD DAYS Sunburst Yellow RedLine First 1000 Redline Roberts Etched Wind Restricter West Coast Kappa Car Club Pics of past WCKCC events. http://flickr.com/photos/18280974@N0...7606423653909/

09-03-2008, 06:54 PM	#9 (permalink)
MidniteBlues Senior Member Join Date: Aug 2006 Location: Florida Posts: 3,580 My Photos: (0)	I'm shocked the error even happened..I'm sure Eloy gave the dude that made the mistake a yapping to,,, __________________ 2.4L Midnight Blue, Premium Trim Package, Automatic, Monsoon Pre Audio 1-CD, Std Rear. GMPP CAI, 3M Clear Bra, Splash Guards, Black Top, Fiam Frwy Blastr 2-horn Opel Ant - WR V2 - Flux Capacitor -

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09-03-2008, 05:36 PM	#6 (permalink)
EndiSky Senior Member Join Date: Apr 2007 Location: SoCal Posts: 512 My Photos: (0)	I have the RPi and absolutly love it!

09-03-2008, 06:05 PM	#7 (permalink)
idkfa Member Join Date: Mar 2007 Location: Virginia Beach Posts: 81 My Photos: (0)	Any of you guys have the GT exhaust on a NA 2.4?

09-03-2008, 08:16 PM	#11 (permalink)
EndiSky Senior Member Join Date: Apr 2007 Location: SoCal Posts: 512 My Photos: (0)

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