MECCA II - Customer Care

JustMike · 03-01-2008, 01:54 PM

During the Mecca II what issues would you like to discuss about your car so we can TRY to have the correct individuals available to talk to you.

SkyBaby · 03-01-2008, 03:30 PM

ahhh.... I only got one question..... .... can they take Jade and paint her.... my pretty pink color that I like.. and how long would it take??? maybe over lunch???

SkyBaby

marlboromike · 03-01-2008, 03:59 PM

i would like to remind the STUPID...don't embarass this forum and JustMike...don't bring up what Saturn did wrong...try to focus on things that r interesting and if they can be incorporated into future models...u may want to ask technical questions on how things operate...what i am trying to say...don't try to make yourself as a smart ass....because I hold that title....

By the way, I am still in Fla. guys/gals...I should be back by Wednesday...lets get together.

**Ahnuld** · 03-01-2008, 06:50 PM

Quote:

Originally Posted by marlboromike

By the way, I am still in Fla. guys/gals...I should be back by Wednesday...lets get together.

mikey... cruise dry run next sat (8th) but its all the way down in the deep recesses of Delaware... thats a long ride for you.

07BLUESTONE · 03-01-2008, 09:09 PM

Quote:

Originally Posted by JustMike

During the Mecca II what issues would you like to discuss about your car so we can TRY to have the correct individuals available to talk to you.

Last tour they had people in the parking lot from the different departments,
I remember the two guys from "Fit & Finish" asking "anything thats bugging you about your car?" and then tweaking peoples alignment issues no matter how small. There was a guy that was responsible for the Tops also walking around answering questions. Having someone knowledgeable of the different departments and being able to pick there brain was the best. I'm hoping for that to be the same this time.
Has anyone talked about inviting service people from the different dealerships so they can see how the cars they are working on are put together? not to mention pick up some tips.
Last year when I mentioned to my Saturn Dealer that I had attended a tour of the Plant the Techs said they wish they could do something like that in order to supply better customer service to us. That would go a long way in the moral department at the Dealerships and help us all in the long run...............
Just a thought

Ghost-Sky · 03-04-2008, 10:49 PM

I would like to see if they can align my trunck lid. Had the car at the dealer today and they did all they could do, but still not right. Its higher on the driver side. They said they would take it to the body shop next.

Morfious · 03-04-2008, 11:20 PM

Quote:

Originally Posted by Ghost-Sky

I would like to see if they can align my trunck lid. Had the car at the dealer today and they did all they could do, but still not right. Its higher on the driver side. They said they would take it to the body shop next.

This is what I am looking for as well. Hope to get things fitting properly, or at least the info on how to do it myself.

aggressiva · 03-04-2008, 11:58 PM

You'll be surprised on how they align things

you don't want to do it yourself

Spag · 03-05-2008, 12:02 AM

Quote:

Originally Posted by aggressiva

You'll be surprised on how they align things

you don't want to do it yourself

I agree - they did an amazing job aligning my trunk... It is still in perfect alignment!

But it HURT to watch them do it!

darrylba · 03-07-2008, 10:23 PM

The truck latches. I have one that sticks all the time.

db

marlboromike · 03-07-2008, 10:27 PM

Definitely have the electrical experts on hand...have lots of questions on making the opel fog light connected to our brake lights....and////

I want to be able to buy PARTS that are not accessible...

Cheers · 03-08-2008, 01:43 AM

Quote:

Originally Posted by marlboromike

I want to be able to buy PARTS that are not accessible...

Interested in the OPEL waterfall -- without the cupholder!

JustMike · 03-08-2008, 09:12 AM

OK once again the reminder that parts are probably not possible

Adjustments, explanations, Q&A but not PARTS

marlboromike · 03-08-2008, 10:45 AM

In the fine print on my waiver...I made an ADDENDUM...PARTS to be made available.

jayman · 03-08-2008, 11:07 AM

Quote:

Originally Posted by JustMike

OK once again the reminder that parts are probably not possible

Adjustments, explanations, Q&A but not PARTS

Adjustments?...will they rotate my tires for me?

**Skip** · 03-08-2008, 11:45 AM

Quote:

Originally Posted by darrylba

The truck latches. I have one that sticks all the time.

db

This is about a car not a truck unless you meant TRUNK latches....Skip....

marlboromike · 03-08-2008, 12:16 PM

Quote:

Originally Posted by jayman

Adjustments?...will they rotate my ---- for me?

R U talking about your 3 piece set...

kwayne · 03-12-2008, 09:52 PM

I think having somebody that might be able to talk about E85 conversion in the future.

ChgoBlues · 03-13-2008, 12:40 AM

Quote:

Originally Posted by 07BLUESTONE

Last tour they had people in the parking lot from the different departments,
I remember the two guys from "Fit & Finish" asking "anything thats bugging you about your car?" and then tweaking peoples alignment issues no matter how small. There was a guy that was responsible for the Tops also walking around answering questions. Having someone knowledgeable of the different departments and being able to pick there brain was the best. I'm hoping for that to be the same this time.
Has anyone talked about inviting service people from the different dealerships so they can see how the cars they are working on are put together? not to mention pick up some tips.
Last year when I mentioned to my Saturn Dealer that I had attended a tour of the Plant the Techs said they wish they could do something like that in order to supply better customer service to us. That would go a long way in the moral department at the Dealerships and help us all in the long run...............
Just a thought

Completely agree with you on this one bud, but try getting a dealer owner to cover the expense for the trip is very difficult I would imagine these days since so much of the tech training now is done online or regionally.

TravisJames · 03-13-2008, 01:33 PM

I'd like to know if GM is planning on releasing any type of performance packages for the Red Line / GXP? They've already got suspension, exhaust and CAI mods available through GMPP, how about some ECU tune / turbo / intercooler packages? Sorry if this falls under the "parts" topic that we're not suppose to talk about, but it's the primary question on my mind.

03-01-2008, 01:54 PM	#1 (permalink)
JustMike Senior Member Join Date: Nov 2006 Location: Dover DE Posts: 1,147 My Photos: (0)	MECCA II - Customer Care During the Mecca II what issues would you like to discuss about your car so we can *TRY* to have the correct individuals available to talk to you. __________________ ~~~~~~~~~~~~~~~~~~~ Pontiac builds excitement... Saturn has rethought it's image... The time has come for the enthusiasts... NASSOA Founding Member ~~~~~~~~~~~~~~~~~~~

03-01-2008, 03:30 PM	#2 (permalink)
SkyBaby First 2000 Sr. Member Join Date: Jan 2006 Location: Somewhere In The SKY! Posts: 7,544 My Photos: (13)	ahhh.... I only got one question..... .... can they take Jade and paint her.... my pretty pink color that I like.. and how long would it take??? maybe over lunch??? SkyBaby __________________ Whats NOT to Love??? I would much rather stand out in a crowd and be noticed than life just pass me by while I am bitter! www.kappascoasttocoast.com www.kustomkaps.com www.flameball.com

03-04-2008, 10:49 PM	#6 (permalink)
Ghost-Sky Senior Member Join Date: Aug 2006 Location: Elkton MD Posts: 192 My Photos: (0)	I would like to see if they can align my trunck lid. Had the car at the dealer today and they did all they could do, but still not right. Its higher on the driver side. They said they would take it to the body shop next. __________________ (Ghost-Sky)

03-07-2008, 10:23 PM	#10 (permalink)
darrylba Senior Member Join Date: Mar 2007 Location: Ruther Glen, Va Posts: 316 My Photos: (0)	Oh The truck latches. I have one that sticks all the time. db

03-08-2008, 09:12 AM	#13 (permalink)
JustMike Senior Member Join Date: Nov 2006 Location: Dover DE Posts: 1,147 My Photos: (0)	OK once again the reminder that parts are probably not possible Adjustments, explanations, Q&A but not PARTS __________________ ~~~~~~~~~~~~~~~~~~~ Pontiac builds excitement... Saturn has rethought it's image... The time has come for the enthusiasts... NASSOA Founding Member ~~~~~~~~~~~~~~~~~~~

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03-01-2008, 03:59 PM	#3 (permalink)
marlboromike First 2000 Sr. Member Join Date: Sep 2005 Location: Marlboro, NJ Posts: 7,124 My Photos: (6)	i would like to remind the STUPID...don't embarass this forum and JustMike...don't bring up what Saturn did wrong...try to focus on things that r interesting and if they can be incorporated into future models...u may want to ask technical questions on how things operate...what i am trying to say...don't try to make yourself as a smart ass....because I hold that title.... By the way, I am still in Fla. guys/gals...I should be back by Wednesday...lets get together.

03-04-2008, 11:58 PM	#8 (permalink)
aggressiva Senior Member Join Date: Jan 2007 Location: new jersey Posts: 131 My Photos: (7)	You'll be surprised on how they align things you don't want to do it yourself

03-07-2008, 10:27 PM	#11 (permalink)
marlboromike First 2000 Sr. Member Join Date: Sep 2005 Location: Marlboro, NJ Posts: 7,124 My Photos: (6)	Definitely have the electrical experts on hand...have lots of questions on making the opel fog light connected to our brake lights....and//// I want to be able to buy PARTS that are not accessible...

03-08-2008, 10:45 AM	#14 (permalink)
marlboromike First 2000 Sr. Member Join Date: Sep 2005 Location: Marlboro, NJ Posts: 7,124 My Photos: (6)	In the fine print on my waiver...I made an ADDENDUM...PARTS to be made available.

03-13-2008, 01:33 PM	#20 (permalink)
TravisJames Senior Member Join Date: Aug 2007 Location: McLean, VA Posts: 196 My Photos: (6)	Performance Performance Performance I'd like to know if GM is planning on releasing any type of performance packages for the Red Line / GXP? They've already got suspension, exhaust and CAI mods available through GMPP, how about some ECU tune / turbo / intercooler packages? Sorry if this falls under the "parts" topic that we're not suppose to talk about, but it's the primary question on my mind. __________________ 2008 RL Mods: Dejon CAI, BOV Spring, Intercooler and Piping, GMPP Cat-Back, Kappasphere reBAR & Eibach Lowering Springs, W/G Mod, JPM Visors, Stubby Antenna, Tint Pending: DDMWorks Calipers, Tune Ordered: 6/21/07 Delivered: 8/31/07