reBAR gone!

[jel]

Not really anything else to say. Taking it off tomorrow. I expected better and this is the second time I've been let down by this company. If a company is going to advertise a product, then it should hold true to advertisement. Here's part of the statement included with the reBAR instructions:

"By purchasing this product and opening the packaging, purchasers expressly acknowledge, understand and agree that they take, select and purchase these Kappasphere products from Kappasphere, its affiliates, distributors, and agents (collectively, Kappasphere) AS IS and WITH ALL FAULTS."

There is fault, in my opinion. That doesn't mean I can't acknowledge that fault. I was being a nice guy by omitting the fact that I had to jack up the bar to make it fit. My other thread describes what has occurred:

reBAR Installed

I'm pretty much a nice guy and give companies leeway on minor errors. I've never made a negative post on this forum the more than 13 months I've been here. My first experience with Kappasphere was purchasing my KS2 exhaust and then they reduced the price less than a week after I purchased it. I complained and got no where. I was told I could get a discount on a future purchase if I did it within a certain time window. That's poor business in my eye. But I'm a nice guy and bought another product from this company.

Not satisfied. There's another company I've purchased from on here that didn't acknowledge my questions of quality, and I'm very tempted to post about that, too. In my opinion, you don't take someone's money and forget about it just because there's no physical contact. Business is business and I don't pay (big) money to companies so I can be brushed off.

I hope just because a company has bought the right to advertise here doesn't mean the customer isn't allowed to voice discontent with that company's product.

[ChiliSky]

Thank you for letting us know what is going on. I was following your other thread because I was going to buy this bar before all the twisty weekend getaways coming up this summer.
I guess I will not buy this now and you know you are right. If a product is advertised to work on your car and it does not then it is the companies responsibility to take it back and refund your money. It does show very poor business sense and I wont be buying from them now. Thanks again for informing us. I think I would call them and tell them you want your money back or you will take other steps to get it back. I just hate this crap, I expect more from sellers on here.
Just my opinion

[puggsleyssky]

Wo down now, My first Kappasphere purchase (upshield) had the protective paper covering disturbed by something scraping across the surface. I had a clue there were minor diggs or scratches on the plastic surface. I called and talked to Able , he told me to go ahead and remove the protective cover and if there is a problem call back. All I can say is I wasn't satisfied and they took care of me. I was really surprised to read the bulletin that came with the part though, very intimidating, it should be given as a bulletin for a warranty, instead it's you bought it its yours to keep. IK have since purchased from them and am very satisfied, sorry you are not.
BTW... tell us what happened, why are you not satisfied with the product? Guess I missed something

[Celt03]

Originally Posted by puggsleyssky

Wo down now, My first Kappasphere purchase (upshield) had the protective paper covering disturbed by something scraping across the surface. I had a clue there were minor diggs or scratches on the plastic surface. I called and talked to Able , he told me to go ahead and remove the protective cover and if there is a problem call back. All I can say is I wasn't satisfied and they took care of me. I was really surprised to read the bulletin that came with the part though, very intimidating, it should be given as a bulletin for a warranty, instead it's you bought it its yours to keep. IK have since purchased from them and am very satisfied, sorry you are not.
BTW... tell us what happened, why are you not satisfied with the product? Guess I missed something

See this thread : reBAR Installed

[SKYtime]

With all due respect, that disclaimer is completely unenforceable.

[shabby]

There must be a reason why its not fitting with kappasphere's own exhaust, you should of atleast given them a chance to troubleshoot it.

[seal9]

You need to look at the DDm brace...its really nice they will be shipping mid March...I have seen it and can't Waite to get it ...this was designed after talking to the GM engineers and its going to do the job....seal9

[Kappasphere]

Originally Posted by jel

Not really anything else to say. Taking it off tomorrow. I expected better and this is the second time I've been let down by this company. If a company is going to advertise a product, then it should hold true to advertisement. Here's part of the statement included with the reBAR instructions:

"By purchasing this product and opening the packaging, purchasers expressly acknowledge, understand and agree that they take, select and purchase these Kappasphere products from Kappasphere, its affiliates, distributors, and agents (collectively, Kappasphere) AS IS and WITH ALL FAULTS."

There is fault, in my opinion. That doesn't mean I can't acknowledge that fault. I was being a nice guy by omitting the fact that I had to jack up the bar to make it fit. My other thread describes what has occurred:

reBAR Installed

I'm pretty much a nice guy and give companies leeway on minor errors. I've never made a negative post on this forum the more than 13 months I've been here. My first experience with Kappasphere was purchasing my KS2 exhaust and then they reduced the price less than a week after I purchased it. I complained and got no where. I was told I could get a discount on a future purchase if I did it within a certain time window. That's poor business in my eye. But I'm a nice guy and bought another product from this company.

Not satisfied. There's another company I've purchased from on here that didn't acknowledge my questions of quality, and I'm very tempted to post about that, too. In my opinion, you don't take someone's money and forget about it just because there's no physical contact. Business is business and I don't pay (big) money to companies so I can be brushed off.

I hope just because a company has bought the right to advertise here doesn't mean the customer isn't allowed to voice discontent with that company's product.

If making negative comments on the forum is your cup of tea than more power to you. Just so you know, we do have phone numbers here. You can always give us a call. And just so everyone here knows, we will be attending the national solstice and sky meet this year and i will be happy to answer anyones questions and concerns there as well.

[Brandon111]

Question:

Did you call us and let us try to troubleshoot you or give you a refund?

Did you need to make 2 threads about the same problem?

Please refer to my post in the other thread for more info.

Unfortunately for us, people will read about your issue that we weren't given any opportunity to help you with and think that our reBAR is defective. This product was properly engineered from imagination to reality. Our R&D efforts were extensive for this product.

[JohnD]

I have a plan...

I always like to say, "Let's worry about fixing the problem, not fixing the blame." So here is what I will do...

I am going to KappaSphere today to have the reBAR installed on SPIRIT. I will (as I always do) take lots of pictures. I bet the folks at KappaSphere even have the part on their SKY right now, which has the KS2 exhaust installed. So I will take pictures of THAT, too - assuming their SKY is in the shop and has the bar installed. If the bar isn't installed, I think I will ask them to install it on their car, too. That way we can see how the bar interacts with both types of exhausts.

Maybe there is a difference between your installation (either of exhaust or reBAR) that is different from what KappaSphere has on their car. Let's find out!

Sound like a plan?

[akinmb]

I don't understand why it's the company's problem if someone purchases a product and then the product's price gets reduced later That's happened with every product I've purchased from Apple... which is why I always take my time and research electronics products thoroughly before making a puchase.

[Nova-Exarch]

Originally Posted by akinmb

I don't understand why it's the company's problem if someone purchases a product and then the product's price gets reduced later That's happened with every product I've purchased from Apple... which is why I always take my time and research electronics products thoroughly before making a puchase.

It's not just the normal price reduction from depreciation or supply and demand that he is talking about. A price change within days of his purchase is quite a bit different than those circumstances.

Since you bring up Apple, look at what they did when they reduced the price on their I-Phones (iPhone Price Cut Slashes Apple's Stock - Hardware * Technology * News * Story - MSNBC.com). That was THREE MONTHS after release and Apple did at least make the effort to offset some of the difference.

I am not saying that every company has the ability to offer such a price protection. I am not saying that every company should offer it either. There are many companies that deal with discounted or wholesale deals or sales or rebates, etc... those companies truly can not foresee fast pricing changes.

I don't know if I believe that a price reduction from ANY aftermarket parts company (not singling out KS here) is going to sneak up on them in such a fashion that they do not know about it three days in advance.

True, a line does have to be drawn somewhere, but three days leeway is going to cause more of a bottom line hurt from aggravated customers than any profit lost from the price reduction. Realistically, if you're talking about three days time then the profit margin isn't that big of a concern since the price is being reduced anyway.