I know... But they go by their little book of hours. They say it's 9 hours to change a clutch. But I talked with one of the mechanics there and told him it took me over 20. He said yeah we get screwed on some jobs and make extra $$ on others. The clutch, per their book, says to remove the turbo and a bunch of other crap that isn't figures into their 9 hours of labor and so they don't charge for it, but they still have to so they still have to do the work.
I have been told that "the book" is a guideline for how long a given job should take a qualified tech to perform and is used to help avoid cases where one shop charges two or three times another or even from getting radically different prices at the same shop for the same job on different days.
An inexperienced tech may take longer than "book" while an experienced tech may not take as long as "book" but the customer gets charged the same regardless. This also means that an experienced tech can do more than 8 hours work in a day and get "overtime" pay.
I have seen some dealers (Mercedes I think was one of them) where they have posted rates for various experience levels - if memory serves there were three levels - not sure what they were called - Tech 1 - Tech 2 and Master Tech or Tech - Senior Tech - Master Tech - something along those lines - and it was something like $35/hour for Tech 1, $55/hour for Tech 2, and $75 for Master Tech - or something along those lines - with the idea being that a master tech might only take half as long to get a job done - but that you would not pay for a Master tech to do an oil change for instance since the time involved there is not going to vary much based on the skill of the tech - but something like replacing a clutch might be done in half the time by a master tech that the latest technical school graduate.
BP Procare had a 24 month or 2 year - whichever came last - policy under which they would fix a problem - they also had a policy of not exceeding their initial estimate. My wife's Fiero caused them to rethink both of those policies - or at least how they interpret those policies. In the case of warranty - I had an "oil leak" fixed -which took them a few tries to get right and which in the end must have cost them 2 or 3 times what they billed me on the initial repair. in that example "oil leak" was likely too loose a definition of the problem they repaired. In the case of estimate vs billed amount - they must not have realized that in order to take certain parts off the engine you had to drop the engine from the car - or rather lift the car up off the power train - meaning that the length of time it takes to say completely remove the valve cover gasket on that car is far longer than any other car I have ever worked on. I also had a clutch replaced there - I think that was also a case where "the book" was not very accurate - on the flip side - my wife's Fiero may have been the only one they ever did such extensive work on meaning that even if the techs were experienced - they were not as familiar with that car as say the Pontiac dealer might have been.
'09 RL Ruby Red Manual
3rd brake pulser-seq'l tail lights
Retracting motorized front license
HID low beam & fogs
DDM Works - Charge Tubes,Cross Bay Brace,Tunnel Brace,Center Console,Fender Trim,Sway bars,Drilled Rotors,Hawk pads