Friends, I seek advice,
Last year (2016) my intercooler ballooned and I had to install a replacement. The company I ordered from had back-ordered the item and I had to cancel the order.
My order was cancelled via e-mail, but I was not refunded.
Fast-forward a few months later and the order I cancelled had shipped, I received a shipping notification. I contacted the vendor and explained that the order had been cancelled and that I was expecting a refund. They apologized for the confusion and other problems, instructed me to return the item for a refund. When the item arrived I instructed UPS to return the item to the vendor, and I notified the vendor that the item had been left with the UPS.
The tracking info shows the item was returned to the vendor's facility a few days later.
I have contacted the vendor numerous times for a refund and I still have not received one. I have been assured it would be resolved.
It has been almost TWO YEARS.
Does anyone have any advice on what I can do to get my money?
Thanks, and Merry Christmas!