Join Date: Oct 2007
Location: Parker Colorado
Mentioned: 6 Post(s)
Tagged: 1 Thread(s)
Quoted: 176 Post(s)
I have met Norm on several occasions. He is a very nice man and does his best. When I last talked with him, his daughter whom I met at SEMA a few years back was making most of his parts and he was finishing, painting and shipping.
He is a very small business that caters to only a few customer communities.
His wife got very sick and he had to take care of her for several months. He had to shut down his business three or four years ago because of outside demands on his time and family issues. He had a fire at his shop last year that burned about half of it to the ground. He just spent weeks dragging his truck and trailer around the country delivering coup tops and installing them for customers.
His products are by far, in my experience and that of many others, the best after market body panels you can get for our cars. he is very demanding of himself and his reputation for perfect products.
Like a lot of very nice people in business for themselves, when you talk with him he honestly wants to make you happy and will give you promises that he really means to meet, but then things get in the way.
He made custom, one off fenders for me. It took close to two years but they are beautiful. He built me a custom rear valence with center exhaust for Punisher that is a work of art.
Some parts are "in stock" like rear valences of the most common type, some fenders, some times even hoods. But most parts are built to order. And if he has a car in his shop that is demanding a lot of his time, then open orders tend to get pushed off till he has more time.
I have found that the best thing is to not expect the part when he says that they will be shipped unless he can tell you they are in stock and ready to ship.
For a part he is making, take his promise data and double it. It may come early, but he has never NOT delivered and its always a great part. As you approach the promise date, start giving him a PHONE call about once a month. Hey, Norm, how is it going? Really looking forward to that new part. How is it coming . .. . more often than once a month will not work. If you email him, he WILL read it but unless he has good news to give you, he will not always answer. He feels bad about not meeting the promise date but he fully intends to deliver. A quick phone check is the best bet.