Sounds like the framework is out of alignment or bent. The middle bar/batten is now down, in it's shape from the original position. That's the reason you had to push it up from inside and underneath to pop it back into place. The rear catches/latches on the buttress panels, that snap down on to your trunk lid, are also out of alignment. At what speed were you doing when this happened? Under 30 mph it might not be to bad to repair this. IF it was over 30 mph, then maybe it might be a little worse than thought. This might be more than a DIY fix here.
I don't know if the dealer can or will fix this for you, but you can ask for an estimate and see what they say? They could outsource this an independent shop, that works on tops/interiors to be repaired. However it is not your fabric top that needs adjustment, it is the framework itself. Some adjustments that the dealer could make, that might get it close to where it was before. Unless they need to make major adjustments or replace something in there, this could take time and $$$$ to make it right again, not sure but then again this is dealer costs were talking about here.
Last thing I would check is your top latch just to make sure it not bent or bad in some way? The latches on the trunk lid, and their operation and parts are next in line. Can't hurt any, and if the dealer guys are sharp, they will make sure they work right.
Being that your car is garaged, then no chance of any leaks involved here, but it might not hurt to check for some just in case. No rain, no problem use a garden hose and find out if some water is getting past any of the gaskets around the windows and the trunk seals, you never know but it takes 5 minutes of your time just to be sure.
I don't know about you, but I kept a few hand tools in my trunk ( yes I do have room! ) for that emergency road side Billy Bob fix. Something to think about, just in case down the road a bit, it happens again??? I would also look at everything you can see, cables, hinges, nuts/bolts anything out of the ordinary that strikes your eye as wrong. Maybe DIY, then again if the dealer guys know what their doing, they should be able to tell you, one way or another what's up with your top operation.
Let's us know what the results are in your fix it attempt or if the dealer said what?, there are some owners here that have had work done on their top, or had dealers or an independent shop do work on their tops before, that will help you out. I'll now turn the mike over to the next owner who knows far more about it, than I do.
FWIW: Always before moving said vehicle, check and reassure that your top latch is indeed "latched". You buttress panel latches should also be checked, just a couple of pushes down on them, before you drive off. I check this almost every time when my top is in the UP position. When stored away in the trunk, check to make sure nothing is pinched or binding up on your top. A must is that your top latch be left in the open position when stored, otherwise it will get bent by the trunk catch when you store it away for top down cruises. IF it is bent by this it won't latch onto the interior catch when you close the top. An "adjustment" by you the owner will have to be made if this happens. IF it is really bad, parts and availability will be needed to bring it back to safe operation.
Last edited by LAC Sky; 03-21-2017 at 07:08 AM.