Lots of good replies to this thread, thanks guys
A few people have said those wanting to track their orders are in the minority, my reply would be that the number of people who track their orders from ups and fedx are probably also in the minority but providing the capability is about providing the best possible service to the customer.
As for the argument that it would not be in their best interest to publish this data, just make it so the user gets a password to match their order number and they can just log in and see their status code. That would make the overall performance data invisible, but I might also note overall performance data on the sales and the factory is probably only a few google clicks away for someone who really wants it.
And having a tracking system in place would not just benefit the customer, since it would force the dealers to generate an actual sales order rather then just a slip of paper. And this would give GM and the factory actual demand information, and they could probably also direct cars to the areas with the oldest orders, and this would also improve customer satisfaction.
In alot of ways I can understand GM was not fully prepared or possibly expecting the demand these cars have generated, but everything I have ever heard about the Saturn buying experience prior to trying to buy my first Saturn is taking a big hit. I think the hardest hit is not coming from how GM and Saturn handled the initial sales demand, but from the fact that they have made no effort to improve the buying experience since then, the sales managers and saleman at the Saturn dealerships have not gotten any better at communicating then they were at the start.
Again thanks to everyone for throwing their opinion in.