Hi Keith, I currently suspect (from the other thread where we are communicating) that you dont yet have the option to download the calibration file (named after your VIN number). The first files that they make available for you is the user guide and the EZ Flash software, the infamous 3rd file containing your calibration data may be delayed in availability. I was pleased to see that even logging into my Trifecta account 4 years later that the files are still available for me to download (though I have a copy of them anyway).
When you connect the OBDII cable to both your OBDII port under the steering wheel, and to the USB port on your computer, then turn your ignition on (but don't start the car), you should be able to use the options in the EZ Flash software to look at "Vehicle Info" or to read any engine codes. This activity is a way for you to confirm that communication from your computer to the car is working, before you even begin to program the car with the Trifecta Calibration file.
When you run the EZ Flash software you should see some options at the top of the screen, such as File, Program, Vehicle Info, and Help. These are 'menu' options. If you click on 'Vehicle Info' you show see the option to run the 'Code Scanner' and also the options to 'Read Controller' or 'Show Module Info'. Under these options you can read information about the ECM (Engine Controller Module) and TCM (Transmission Controller Module). You would only look at TCM if you had an automatic though.
I tested the software and the OBDII EZ Flash cable long before I received and programmed my Sky with the calibration file. This gave me experience with the software and the cable, and proved that communications would work. The fact that you had issues in Windows 8.1 (Microsoft Vista?) and needed to download/install the Microsoft .Net Framework 3.5 as a prerequisite to being able to run the EZ Flash software was unfortunate but sometimes necessary in a Microsoft Windows environment. I likely ran mine under Windows 7, 4 years ago.
You had stated:
including one folder that says "Trifecta Calibration Files"....EMPTY
which is a sign to me that there is a misunderstanding about installing the EZ Flash software and pointing it to your calibration file. You may have concluded that the software comes with the calibration file, which it does not. It's a prerequisite to have on your computer before connecting to your car and pointing the software to the Trifecta calibration file.
I am a computer guy, software, administration etc. So there are steps that I intuitively know how to do without thinking about it, but for other folks its not always logical what steps need to be done and that is often a mistake made by providers of the software and service. Don't feel bad about it as we all have our strengths and weaknesses. That is why we are here to help each other out.
Traditionally when you 'install' software it will pin itself to the Windows menu to make it easy to find and launch, but this software is not really like that. You have to locate and run the EZ Flash program directly from the Windows folder where you downloaded it to. Some software tools (such as this) as not engineered to be 'installed' like other software and in fact dont really need to be. They can be launched (by double-clicking with the mouse) and will pop up with graphics and a menu system. Don't hold it against the software maker just because they don't add themselves to your Windows menus, sometimes these tools are very basic in their design, but do the job they were designed for!