The status quo here is that they are so busy with easy work at $150/hour that they have no interest and no need to be interested in anything else.
The local Saturn dealer had a Sky owner in the shop. He was great. When Saturn imploded I started going to Lee Johnson Chevrolet. Three trips for intermittent CEL and limp mode and all they managed to do was destroy my fenders. After I drove it there in limp mode for the third time only to have them stare at the computer screen and tell me "Nothing is wrong" I gave up and eventually fixed it myself. It turned out to just be an intermittent loose connection in the 3 bar MAP sensor splice for the GMPP upgrade.
Michael's Chevrolet is where it went for the ignition switch failure (before the recall) and the "no-battery lost my mind" fob issue. In both cases they tried to charge me and I had to turn into an a-hole to be treated reasonably. They also told me they were ordering the passenger airbag sensor parts for the car and would call when they arrived...about three years ago. Still waiting for the call.
Dealer service around here is expensive and not, in my experience, very good. All they seem to know how to do is plug the car in, look at the computer screen, and do what it tells them to do...if anything. And of course, it's all done at book time; nothing is done on actual time. My last dealer oil change (on my 2005 4Runner) was $87. Same place (Michael's Toyota) quoted me around $100 to make a fob ($10 on Amazon and five minutes to program) and about $300 to make a key.
So I've been doing more and more of my own work, or taking the cars to a trusted friend and mechanic an hour away.
2008 Red Line
Chili Pepper with special order red/black leather
Monsoon stereo w/ USB input
Custom lighted Windrestrictor
GMPP ECM upgrade
Norm's custom rear facia