UPDATED 3/1/2018 GM Issues a Recall of the Passenger Presence Sensor! - Page 38 - Saturn Sky Forums: Saturn Sky Forum
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post #556 of 984 (permalink) Old 09-14-2017, 09:21 AM
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At 3 months now. Still no check. Called dealership at 2 months, where filed, and they said status was being processed at GM and to keep waiting these take time. Will update
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post #557 of 984 (permalink) Old 09-14-2017, 10:41 AM
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Why should we think that the fix will be coming anytime soon? I am still waiting for parts to handle the airbag recall on several of my vehicles. With those there was a recall, a fix devised but zero parts available at any dealership. Going on quite a few years now.

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post #558 of 984 (permalink) Old 09-14-2017, 01:15 PM Thread Starter
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At 3 months now. Still no check. Called dealership at 2 months, where filed, and they said status was being processed at GM and to keep waiting these take time. Will update
That is just nuts. Keep us up to date what happens. I think @marlboromike was having similar issues.

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Why should we think that the fix will be coming anytime soon? I am still waiting for parts to handle the airbag recall on several of my vehicles. With those there was a recall, a fix devised but zero parts available at any dealership. Going on quite a few years now.
Which airbag recall? The ignition switch recall for GM on the Kappas or the Takata airbag recall that affects a few billion cars? The former should have parts available and the latter can't make parts fast enough. Lots of cars waiting on new Takata airbags.


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post #559 of 984 (permalink) Old 09-14-2017, 03:46 PM
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That is just nuts. Keep us up to date what happens. I think @marlboromike was having similar issues.
I went back to the Operations Mgr after 2 months. The paper work was still on his desk. He stated he cannot forward the paper work until the final solution of the PPS is performed. I said NO WAY. Read the instructions. He stated he will look into it. I stated I will also look into calling GM customer support...I have been procrastinating...but I believe it is time.
Thank u for lighting the fire under my A$$. It is time for a resolve.
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post #560 of 984 (permalink) Old 09-15-2017, 12:34 AM Thread Starter
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Burned MM azz hair...that is not going to be pretty...LOL

Let us know what you find out.
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post #561 of 984 (permalink) Old 09-15-2017, 08:42 AM
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We took a trip out to the Monterey Reunion Races at Leguna Seca last month and the passenger sensor failed. After we got back, I called the local Chevy House, James Wood, in Denton and told the little receptionist what was going on, told her about the recall and she looked it up. They found the recall, ordered the old sensor and had it installed within a day on Chevy's nickle.

Thanks again to Robo and everyone else that got this rolling.
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post #562 of 984 (permalink) Old 09-15-2017, 08:56 AM
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Originally Posted by marlboromike View Post
I went back to the Operations Mgr after 2 months. The paper work was still on his desk. He stated he cannot forward the paper work until the final solution of the PPS is performed. I said NO WAY. Read the instructions. He stated he will look into it. I stated I will also look into calling GM customer support...I have been procrastinating...but I believe it is time.
Thank u for lighting the fire under my A$$. It is time for a resolve.

Yes call GM. It really is unfortunate people have to put up with the bull**** of the dealerships. Unfortunately most think they are somehow owned or controlled by GM and that's just not true.

If people don't call GM and complain, they have no clue what BS some of these dealerships are doing.
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I do not claim to be a GM representative, all of my postings are my own interpretation and personal opinions.

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post #563 of 984 (permalink) Old 09-15-2017, 01:49 PM Thread Starter
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Yes call GM. It really is unfortunate people have to put up with the bull**** of the dealerships. Unfortunately most think they are somehow owned or controlled by GM and that's just not true.

If people don't call GM and complain, they have no clue what BS some of these dealerships are doing.
Great advice DH. I had a person on FB say that their local dealership told them the recall was closed in January and there was nothing they could do about repairing the broken sensor but charge them for the repair. I gave her the same advice, call GM corporate.


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post #564 of 984 (permalink) Old 09-15-2017, 02:16 PM
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The dealer was trying to charge the person and collect the recall money. Sounds like a place to blacklist.

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post #565 of 984 (permalink) Old 09-15-2017, 02:48 PM
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There are good dealers around. This recall could serve as a litmus test to find one of them.

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post #566 of 984 (permalink) Old 09-26-2017, 02:19 PM
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Well, the malfunction happened to me today. The Ghost is over at the local GM dealer now. Ill let you gents know what happens.
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post #567 of 984 (permalink) Old 09-26-2017, 05:47 PM Thread Starter
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I anxiously await the outcome.


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post #568 of 984 (permalink) Old 09-27-2017, 04:22 AM
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I anxiously await the outcome.
Well, the service rep at this dealer is nice. She pulled up the recall, and got confused when it said precisely what you guys said it would. I told her I am on a Sky message board with several GM folks on there, and that if there were any questions she should call GM. Im moderately hopeful, and grateful to have such a brain trust as this on hand for these types of things.
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post #569 of 984 (permalink) Old 09-27-2017, 11:36 AM
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I anxiously await the outcome.
Dealer called me this morning and said it is the passenger pressure sensor. The part will be in tomorrow and replaced, at no cost to me.
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post #570 of 984 (permalink) Old 09-27-2017, 12:59 PM
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I will make this as easy as your mind permits.

I called Customer Service at GM...asking if they could assist on reimbursement of past PPS installment. The dealership stated they will not submit paperwork until the Final Solution is rendered. It appears that is true...but I further stated there is an expiration date for reimbursement. Dilemma solved. GM issued me a case number...submit all paperwork proving work was performed. On each page of the paperwork write your case number. Remit to the Reimbursement Dept which was included from GM regarding this recall. End of story.

No questions please. This is the best I can do. This is an abridged version of my conversation with Customer Svc.
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