|Topic Review (Newest First)|
|03-18-2018 10:49 AM|
|Elff||Glad to hear it got resolved, albeit after way too long.|
|03-18-2018 12:00 AM|
|skersfan||He does have a sense of humor!|
|03-16-2018 11:15 AM|
Originally Posted by Sky_Pilot View Post
|03-16-2018 12:42 AM|
|Sky_Pilot||Great news indeed. Great work ethic too, your parents taught you well|
|03-15-2018 12:48 PM|
As for the "No Refunds" policy, it all boils down to what is reasonable. That kind of statement on their site is to cover their butts. As you posted, the part wasn't available to ship and that's because many of Bill's parts are made to order. Thus one is not made until it is ordered so that they don't have a lot of back inventory taking up space and money in their shop. This is standard with many small businesses. This kind of policy is to prevent someone ordering a part, they build it, and then that person changes their mind and Hahn is stuck with an intercooler they hope will sell in the future. (We don't have a HUGE community buying 100s of these every month after all.)
In your case, however, it was different. You didn't want to wait for them to build it and cancelled before they would have incurred any costs. As a good business owner, being reasonable and flexible with the "no refunds" policy is good business and your initial cancelation was very reasonable.
I've talked to Bill about the staffing issues he has had. He too runs a busy schedule and needs good help to keep the business running smoothly. He hasn't had that. It has been so bad that he is moving his shop in the hopes of being able to draw from a better labor pool. I'm not making excuses for him and he'd be the first to tell you this situation is just as unacceptable to him as it is to you.
Glad to have helped out. I know neither you or Bill wanted things to be this way.
|03-15-2018 02:27 AM|
Whew, your life is going to take a toll on you if you keep up the pace you are running now.
|03-15-2018 02:10 AM|
I'm thankful my wife is so forgiving.. and also that my heart is still able to keep up with the long days... and especially that I still love my job, I dread the day I finally burn out
And wow what a terrible refund policy, it also doesn't match the policy I saw on their shopping cart when I ordered. I never would have placed an order with a business where "all sales are final" appeared anywhere during the checkout process.
Given such a "one-way" policy I have to admit that the assurances I received were pretty liberal and understanding, albeit empty. I mean, if I had been issued a refund instead I would have different feelings today -- I never would have posted here, for sure.
Originally Posted by Robotech View Post
The check arrived exactly 10 days later. The deposit posted to my account on 3/2. I didn't think to check up on it until today though, actually, probably worth mentioning that my wife and I were hotel hopping for ~3 weeks because of a slab leak at home (new main, house repipe, inspections, stucco, drywall, paint.. lead time in between for HOA approvals for the new main, city inspectors for the interior work, etc..) we didn't set foot in our home again until just this Sunday I'm not saying this wasn't important, but getting ejected from my house really pushed everything else off my radar.
|03-14-2018 12:34 AM|
Originally Posted by SaturnSkyDude View Post
Last Activity: 02-17-2018 03:02 AM
This was the day after his last post in this thread, see above.
|03-14-2018 12:13 AM|
Originally Posted by skersfan View Post
|03-14-2018 12:10 AM|
|skersfan||Apples don't fall far from the tree.|
|03-13-2018 09:47 PM|
Originally Posted by SaturnSkyDude View Post
|03-13-2018 02:14 PM|
Hopefully the OP can exert the same amount of effort to update us on his refund status as he did to initiate the complaint.
|03-13-2018 01:56 PM|
|02-17-2018 05:51 PM|
Wilson, I hope he does the right thing eventually. I know how frustrating it can be when this happens. I have had this same issue with 2 other well known vendors here, the first issue only took 4.5 months to get resolved. They finally resolved the day that I had posted about my ordeal but didn't name them directly. I had issues with my product from the start. From having metal shavings in it to having their name loosely riveted to tubes that are supposed to hold 24psi of air. I did lose my shipping...twice....from him (about $60 IMSMC), but I will NEVER do business with him again and I try to warn anyone thinking about doing business with him when I can. You can deduce whom I'm talking about when I tell you that I will ONLY purchase with DDM, Solo, ZZP, and Windrestrictor. The other vendor I had an issue with I chalked up to a lesson as it was less then $20 and not worth my time or effort to get resolved.
For the record I was thinking about ordering an intercooler from the vendor you're having issues with. A coworker is a drag tuner and highler recommends them for their products, but after hearing this, I might go another route...even though my car is already set up for his intercooler.
|02-17-2018 05:09 PM|
|Robotech||Shaun...did you get Bill Hahn's photo of the check and envelope for your reinbursement? He mentioned it was sent out and he sent you a photo of these...|
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