|Topic Review (Newest First)|
|05-17-2019 07:41 AM|
Sounds like it went pretty well Ron. Since I have never been able to leave a service facility of any kind without acknowledging some kind of bill I wonder if you may not get one.
There is a world of difference between giving them "internet knowledge" and given them an internet reference to their own TSB, and you saw the benefit of that.
|05-17-2019 01:43 AM|
Thanks for the input on this.
I fully expected they would show some "attitude" when I produce a paper that I say is "from the Internet". Yes, I get that.
These guys skimmed over it fairly quickly and didn't have a big problem with it.
And they already knew what they wanted to do anyway ... but points made on the page I showed them, I think, confirmed what they intend on doing.
They were pretty positive with that. I still haven't seen a bill, so I will reserve any more praise of these guys until a later time.
|05-16-2019 08:57 PM|
Originally Posted by ronlongie View Post
On the other hand, they all know exactly what a TSB is, and if they can find it in their system, all the better. That is why I try to post the actual TSB if I have it handy. It'll save a lot of questions when you get to the dealer.
TSB = Technical Service Bulletin. A series of operations required for a dealer or service business to follow in order to fix a stated problem. They are usually in addition to the procedures outlined in the Service Manual. (That is my definition, I'm sure there is a better definition available online.)
|05-16-2019 08:33 PM|
I have no idea on cost yet. Some time tomorrow, I guess, that's when I will know more.
I'm almost afraid to find out ... but it is all inevitable.
If they have to re-flash some part of the computer software, (as far as I know) they are the only ones with the specialized equipment for it.
It's up to the GM gods how hard they come down on me I guess.
This dealership has been very kind to me at times ... and ridiculous at others.
Not sure what variable they depend on for that. (the direction of the wind?)
|05-16-2019 03:35 PM|
Originally Posted by DaveOC View Post
|05-16-2019 12:42 PM|
DaveOC, you are correct.
I took it to the dealer a couple hours ago and they thought they couldn't do this 'reprogramming' today.
So I am to take it in tomorrow morning.
When I showed them the article from the Solstice forum, they agreed that was what had to be done.
The article in Solstice forum is the same wording as in the PDF you supplied.
Thanks for that BTW.
And Taz, I don't have any aftermarket performance programming done. Thanks for thinking of that tho.
|05-16-2019 12:16 PM|
Originally Posted by Taz View Post
See attachment for details:
|05-16-2019 12:03 PM|
|Taz||Is it the ECM or BCM that they reflash to fix the locks/tpms etc? If the ECM, does the reflash wipe out any aftermarket performance program one might have installed?|
|05-16-2019 11:41 AM|
Sly Bob, Nope. I take it out every autumn when I put the car into storage.
I have never had this problem until now.
I just got back from the dealer. I have to take it back in tomorrow when they will 'reflash' a module.
|05-16-2019 11:05 AM|
The status quo here is that they are so busy with easy work at $150/hour that they have no interest and no need to be interested in anything else.
The local Saturn dealer had a Sky owner in the shop. He was great. When Saturn imploded I started going to Lee Johnson Chevrolet. Three trips for intermittent CEL and limp mode and all they managed to do was destroy my fenders. After I drove it there in limp mode for the third time only to have them stare at the computer screen and tell me "Nothing is wrong" I gave up and eventually fixed it myself. It turned out to just be an intermittent loose connection in the 3 bar MAP sensor splice for the GMPP upgrade.
Michael's Chevrolet is where it went for the ignition switch failure (before the recall) and the "no-battery lost my mind" fob issue. In both cases they tried to charge me and I had to turn into an a-hole to be treated reasonably. They also told me they were ordering the passenger airbag sensor parts for the car and would call when they arrived...about three years ago. Still waiting for the call.
Dealer service around here is expensive and not, in my experience, very good. All they seem to know how to do is plug the car in, look at the computer screen, and do what it tells them to do...if anything. And of course, it's all done at book time; nothing is done on actual time. My last dealer oil change (on my 2005 4Runner) was $87. Same place (Michael's Toyota) quoted me around $100 to make a fob ($10 on Amazon and five minutes to program) and about $300 to make a key.
So I've been doing more and more of my own work, or taking the cars to a trusted friend and mechanic an hour away.
|05-16-2019 10:16 AM|
This is why it is so important to have a good repour with your dealership. I took mine in after my turbo install when my ECM failed. I handed them a second hand ECM I had bought and needed them to install it (well, not really but I could still drive the car so I had to have the original in the car to get it to the dealership) and then have them work their magic to have it work with my car.
The issue was, the stock 2.4 tune would never work well with the turbo setup. Mainly it was the injectors being 60# injectors rather than 24# injectors...nearly three times the fuel delivery. I told them that it wouldn't run right without me reflashing the new tune to it. They did their work then when they were done they called me into their service bay to drive the car out of the bay and reflash it in the parking lot (couldn't do it in the bay for liability reasons...I totally understand that). Flashed it, car ran fine.
Many dealerships wouldn't even touch a car like mine. My dealership even did warranty work on it AFTER the turbo was on the car. (The failure had nothing to do with the turbo install...AC condenser.)
It doesn't take you getting service done there to get in good with them. I get a lot of the OEM parts I need (bolts, fastners, etc.) from them so I'm always in talking to the service guys, sales people, and parts guys.
|05-16-2019 09:30 AM|
My local dealer tried to charge me to fix this as well. There was also an extended conversation about "We'll check it out and let you know what's wrong", even after I handed them a hard copy of the TSB.
"No. Just do what it says here. Nothing more."
I had to say it about six times before they agreed, with "...well if this doesn't fix it then it's not on us." snarky comment.
Taking my Sky to a dealer is among the most nerve-wracking and frustrating things I do with. Good luck OP.
|05-16-2019 09:23 AM|
I believe that short-term disconnects (like to replace a battery) are OK, but longer ones will cause the memory loss. Like maybe there is a capacitor in the module that will hold the memory for some length of time but not forever.
The re-flash doesn't just make it work again, it eliminates the problem.
|05-16-2019 09:14 AM|
|Sly Bob||This is the first time that the battery has been disconnected?|
|05-15-2019 10:22 PM|
|JohnWR||Yes. Print the text of the TSB and take it with you. If nothing else it will help them find it faster.|
|This thread has more than 15 replies. Click here to review the whole thread.|