Long, but worth reading... emails between Saturn and I (my next novel)
Copied and Pasted from me to Saturn.... please disregard ALL OF MY PERSONAL INFORMATION if I didn't clean it up everywhere....
Dear Ms. Sunday,
We appreciate the time you have taken to write to Saturn.
I have attempted to contact Dennis McCroskey and I am waiting to hear back from him.
Ms. Sunday, if your deposit check was just recently deposited and your name put on this facility's reservation list. It will take several weeks to receive any information that the facility orders to be sent out.
When I hear back from Dennis I will e-mail back to you.
If you have additional questions or comments, please feel welcome to either e-mail or call the Saturn Customer Assistance Center at 1-800-553-6000 option 3.
Thank you,
Melanie M.
Saturn Customer Assistance Center
SR: 1-17340666
SIV-21-ACYN9
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Hi Melanie...
I am working with Galpin Saturn (I think that's Saturn of the Valley). The Sales Manager is Dennis McCroskey and he has not responded to my emails, however, my conversations from the Tosca, the sales person have been filled with promises as such:
* My $500 check was supposed to be cashed yesterday
* The $500 deposit is supposed to be refundable (I did not see it documented
/ I'm not worried, I'm getting the car)
* No one mentioned a receipt
* I was told that I would be put on a "list" to customize my vehicle once
the check was cashed
* I was told that I was the 29th person on the list with a deposit in on a
car
* My car was coming in the first batch with the first allocation
* I will be able to start customizing my car at the end of October when they
go into production
These are a few of the things that I've been told but cannot get confirmation on in writing. I just figure, I haven't been this excited about anything since I gave birth 10 1/2 years ago. I had a horrible, horrible experience when I bought my last car on my own (Hyundai) and I just want to make sure that I am doing my due diligence this time.
I also understand that Saturn of the Valley, which is a part of Galpin is one of the leading dealerships in the nation. Your relationship with them must be strong and I understand you need to stand behind them as well.
Please let me know your thoughts.
Rachel
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Subject: RE: Purchasing a new Saturn
Dear Ms. Sunday,
We appreciate the time you have taken to write to Saturn.
There is no general registration list for General Motors.
Saturn also does not have a registration list. When Saturn offers a new vehicle we usually do not take reservations for them.
Please e-mail back and let me know if you have been working with Saturn of The Valley or Saturn of Alhambra. I will then call the sales manager and see if they are sending out a special mailing to their customers.
If you have additional questions , please feel welcome to either e-mail or call the Saturn Customer Assistance Center at 1-800-553-6000 option 3.
Thank you,
Melanie M.
Saturn Customer Assistance Center
SR: 1-17340666
SIV-21-ACTRE
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Subject: RE: Purchasing a new Saturn
Melanie,
I understand that the pre-registration is up to the facility, my questions is if there is not a general registration that you can do through the GM dealerships that would enable me to receive information regardless of putting a deposit down. As I mentioned, there are folks that are receiving information in the mail that I am not receiving. I was just wondering why I haven't. These folks are not necessarily putting deposits down, but rather just registering with GM through the dealer. That part of my questions was not addressed in the last email.
Rachel
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Dear Rachel,
We appreciate the time you have taken to write to Saturn.
It is really up to the individual facilities if they want to have a pre-production list for customers to enroll on or not.
Terry has already given you all of the information that is available at this time on the SKY. Saturn will be releasing more information as we get closer to production time.
Rachel, if you haven't already, you may want to visit the Saturn website and request a SKY brochure. Even though they are not available yet, you may receive one of the new SKY calendars.
Please feel welcome to either e-mail or call the Saturn Customer Assistance Center at 1-800-553-6000 option 3 if you have additional questions.
Thank you,
Melanie M.
Saturn Customer Assistance Center
SR: 1-17340666
SIV-21-ACKZ2
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Subject: RE: Purchasing a new Saturn
Good Morning Again-
I know I'm being a pain, but I have to ask you yet another question. I know you don't have anything to deal with the "pre-registration" at the individual dealerships that require the down payment for a vehicle, however, my understanding is that there are 2 types of registration.
The first and general registration is through GM, and according to the forum I belong to (skyroadster.com), there are a lot of folks receiving information in the mail. I haven't received anything. I called my dealership that I put a deposit down at (Galpin - Los Angeles) and they told me that because I post dated the check for today (from the dealership 2 weeks ago) that they did not put me on the list yet to receive a call but have my check for depositing. So essentially I'm not really pre-registered until today to receive a car, but couldn't they have registered me with the general GM one? They took a bunch of info down weeks and weeks ago and I haven't received anything. I want to be sure that I am being treated fairly and I question the integrity of the manager after speaking with him. Please advise.
Rachel