Who here believes that the Sky buying experience at Saturn could be improved if Saturn just made a web site available that showed all Sky order numbers in their system and the current event code?
........................If you have a BMW order number you can track it online all the way through :willy:
But honestly I dont see a problem with the current system. The percentage of people who want to know whats going on is very small. So why waste time setting up a new system.
This was my worst buying experience of a car. I believe it was the dealership more than anything. The sales people did not want to go the extra mile after taking my order. They wouldn't give me any codes or update me on when my car would be delivered, not even an order number...taking this into consideration and of course understanding that dealerships were unprepared regarding the great success they had on their hands. Nonetheless, my dealership was horrible, yet others had a wonderful experience. In life, u have to be LUCKY
The cost of putting in a system like that would be so expensive. UPS, FedEx etc - own their own equipment and they can track the trucks, planes etc. GM is in the car building business. Getting car build codes to us would not be too much to expect (sure it would cost -- but not that much, and if everyone who ordered their car from GM was told - Go to www-trackmygmcar.whatever, they'd love it!) But until GM owns the trucks and trains (fat chance there) tracking the shipping that easily is a pipedream.With Fed Ex or UPS .... the system is in place for those customers that want or need to follow it. Those that choose not to ... no problem man!:lol:
I have strongly, since April, done rants on this issue. Just knowing my status made the wait more bearable ... and from the list "Deluke" and others kept handling ... it seemed the major agreed with me.
I love my Red Line!:thumbs:
:agree: :agree: :agree: When you put the whole 'scenario" the way you just did--- I just cannot help myself but to AGREE with EVERY word posted--:skep: However, I just don't beleive GM OR any other manufacturer is gonna invest the "dollars" required--to install a "tracking" system for the public for something that is really "internal if you will"--I still support the idea tho--but as I stated previously--it just ain't gonna happen--especially on perhaps a "short term issue" the inability to meet demand--:nono:Lots of good replies to this thread, thanks guys
A few people have said those wanting to track their orders are in the minority, my reply would be that the number of people who track their orders from ups and fedx are probably also in the minority but providing the capability is about providing the best possible service to the customer.
As for the argument that it would not be in their best interest to publish this data, just make it so the user gets a password to match their order number and they can just log in and see their status code. That would make the overall performance data invisible, but I might also note overall performance data on the sales and the factory is probably only a few google clicks away for someone who really wants it.
And having a tracking system in place would not just benefit the customer, since it would force the dealers to generate an actual sales order rather then just a slip of paper. And this would give GM and the factory actual demand information, and they could probably also direct cars to the areas with the oldest orders, and this would also improve customer satisfaction.
In alot of ways I can understand GM was not fully prepared or possibly expecting the demand these cars have generated, but everything I have ever heard about the Saturn buying experience prior to trying to buy my first Saturn is taking a big hit. I think the hardest hit is not coming from how GM and Saturn handled the initial sales demand, but from the fact that they have made no effort to improve the buying experience since then, the sales managers and saleman at the Saturn dealerships have not gotten any better at communicating then they were at the start.
Again thanks to everyone for throwing their opinion in.:thumbs:
Rusty,In alot of ways I can understand GM was not fully prepared or possibly expecting the demand these cars have generated....<snip>