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Subject: Customer Satisfaction - Engine Balancer Chain Tensioner Bolt Torque #06087 - (07/27/2006)



Models: 2007 Pontiac Solstice

2007 Saturk Sky, VUE




--------------------------------------------------------------------------------

********************THIS ACTION IS IN EFFECT UNTIL JANUARY 31, 2007.********************

Condition
Certain 2007 Pontiac Solstice; Saturn Sky model vehicles, equipped with a 2.4L (RPO LE5 - VIN B) 4-cylinder engine; and Saturn Vue model vehicles, equipped with a 2.2L (RPO L61 - VIN D) 4-cylinder engine, may have a condition in which the upper bolt of the two bolts retaining the engine balancer chain tensioner was not torqued to specification. If the bolt falls out or the tensioner loosens sufficiently, damage to the balancer or camshaft drive systems, or engine could occur.

Important: This program will expire on January 31, 2007.

Correction
Dealers/Retailers are to inspect and tighten the engine balancer chain tensioner bolts.

Vehicles Involved
Involved are certain 2007 Pontiac Solstice; Saturn Sky model vehicles equipped with a 2.4L (RPO LE5 - VIN B) 4-cylinder engine; and Saturn Vue model vehicles equipped with a 2.2L (RPO L61 - VIN D) 4-cylinder engine and built within these VIN breakpoints:

Year
Division
Model
From
Through

2007
Pontiac
Solstice
7Y104780
7Y105600

2007
Saturn
Sky
7Y104804
7Y105435

2007
Saturn
VUE
7S804134
7S807932


Important: Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.

---GM dealers and Canadian Saturn retailers should use GMVIS.


-- Saturn US retailers should use AS400 system.


For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.

-- US GM - GM DealerWorld Recall Information

-- Canadian GM/Saturn dealers/retailers - GMinfoNet Recall Reports

-- US Saturn retailers - Facility VIN List (included with bulletin in GM DealerWorld)

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

Notice: For easy reference, a list of involved vehicles, sorted by dealer Business Associate Code (BAC), Retailer Facility Code (US Saturn), or Dealer Site Code (Canada), is also attached to the Administrative Message (GM and Saturn US) or Dealer Communication (Canada) used to release this bulletin.

Parts Information - GM, Saturn Canada Only
Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO).

Important: Please refer to your "involved vehicles listing" or attached VIN list before ordering parts.

Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Parts Information - Saturn US Only
A pre-shipment of the required parts to perform this repair will be sent to involved Saturn US retailers from Saturn Service Parts Operations (SSPO).

Parts Informaton - All
ParNumber
Description
Qty

24435052
Seal, Front Cover
1

11589123
Bolt Asm, Hex Hd w/Con Spr Wa
1


Service Procedure
Important: The service procedure contained in this program is different from the service procedure found in the appropriate service manual. As a result, the labor time allowance has been revised to correspond with this new service procedure.

Engine Balancer Chain Tensioner Inspection
Remove the engine front cover. Refer to the appropriate Engine Front Cover Replacement procedure in SI to remove the engine front cover.
Inspect the Balancer Chain Tensioner for a missing upper bolt. If the bolt is missing, contact the Product Quality Center (PQC) at 1.866.654.7654 for further instructions.
If the Balancer Chain Tensioner bolts are loose, measure the gap between the Engine Block and Tensioner using a 1.00 mm (0.039 in) feeler gauge. If the gap exceeds 1.00 mm (0.039 in), contact the Product Quality Center (PQC) at 1.866.654.7654 for further instructions.
If the gap between the Balancer Chain Tensioner and Block is less than 1.00 mm (0.039 in), torque both of the Balancer Tensioner Bolts.



Torque the chain tensioner bolts.
Tighten
Tighten the chain tensioner bolts to 10 N·m (89 lb in).

Reinstall the engine front cover. Refer to the appropriate Engine Front Cover Replacement procedure in SI to reinstall the engine front cover.
Courtesy Transportation -- For US and Canada [GM Only]
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Claim Information - GM, Saturn Canada Only
Submit a Product Claim with the information indicated below:

Repair Performed
Part Count
Part No.
Parts Allow
CC-FC
Labor Op
Labor Hours
Net Item

Inspect and tighten balancer chain tensioner bolts.

Solstice, Sky

VUE
2
--
*
MA-96
V1503
3.0

1.6
N/A

Courtesy Transportation for vehicles within the New Vehicle Limited Warranty (US & Canadian GM Dealers)
N/A
N/A
N/A
MA-96
**
N/A
***

* The "Parts Allowance" should be the sum total of the current GMSPO Dealer net price plus applicable Mark-Up for crankshaft bolt and timing cover seal needed to complete the repair.

** Submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the GM Service Policies and Procedures Manual for vehicles within the New Vehicle Limited Warranty.

*** The amount identified in the "Net Item" column should represent the actual dollar amount for courtesy transportation.


Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

Claim Information - Saturn US Only
1. To receive credit, submit a claim with the information below:

Repair Performed
Parts Allow.
Sale Type
Case Type
Labor Op.
Labor Hrs.
Admin Hrs.**

Inspect and tighten balancer chain tensioner bolts.

Sky

VUE
*
WC
VC
V1503
3.0

1.6
0.1

* The parts allowance should be the sum total of the current SSPO retailer net price plus 40% of all parts required for the repair.

** Administrative allowance


2. Check your Saturn SERVICELINE.XL Claim Memorandum daily. Remember to code the claim as a WC sale type, and VC case type. Contact your field representative if you need assistance.

3. To receive credit for loaner/rental car costs, submit a claim with the information below:

Repair Performed
Sale Type
Case Type
Labor Op.
Net Item Amount
Net Item Code
# Days Rental

Loaner/Rental Reimbursement
WC
VC
V1504
***
C
****

*** Net amount must be submitted as a miscellaneous sale...Loaner reimbursement not to exceed $35/day.

**** Enter number of days vehicle was rented...Not to exceed 1 day.


Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

Dealer Recall Responsibility - All
All unsold new vehicles in dealers'/retailers’ possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers/Retailers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through January 31, 2007.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer/retailer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service prior to February 1, 2007, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

August 2006
Dear General Motors Customer:

This notice is sent to inform you that GM is conducting a customer satisfaction program that affects certain 2007 Pontiac Solstice; Saturn Sky model vehicles equipped with a 2.4L 4-cylinder engine; and Saturn Vue model vehicles equipped with a 2.2L 4-cylinder engine.

We have learned that your vehicle may have been built with a condition in which the upper bolt of the two bolts retaining the engine balancer chain tensioner was not tightened to specification. If the bolt falls out, or the tensioner loosens sufficiently, damage to the balancer or camshaft drive systems, or engine could occur.

What We Will Do
To prevent this condition from occurring, your GM dealer/retailer will inspect and tighten the balancer chain tensioner bolts. This service will be performed for you at no charge until January 31, 2007 .

What You Should Do
To limit any possible inconvenience, we recommend that you contact your dealer/retailer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer/retailer can ensure that the necessary parts will be available on your scheduled appointment date.

Customer Reply Form
The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

If you have any questions or need any assistance, just contact your dealer/retailer or the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center’s hours of operation are from 8:00 AM to 11:00 PM, EST (Pontiac); and from 8:00 AM to 8:00 PM EST (Saturn), Monday through Friday.

<phone contact numbers removed - for dealer use only>

Courtesy Transportation
If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner’s Manual and your dealer/retailer for details on Courtesy Transportation.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.

Scott Lawson

General Director,

Customer and Relationship Services

Enclosure

06087



GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
 

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I haven't receided my car yet and there's a service action. Crap!
 

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rick112 said:
I haven't receided my car yet and there's a service action. Crap!
Bright side, it probably has already been fixed or will be when car arrives. :)
 

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If I'm reading this notice right, it applies to only 631 Skys with VINs between 7Y104804 and 7Y105435.
 

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That's what the numbers say: VIN between 7Y104804 and 7Y105435.:eek:
 

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Rick Tinley Park said:
That's what the numbers say: VIN between 7Y104804 and 7Y105435.:eek:
Augh!! My Vin is 5435!! :rolleyes: I had to double check when I was reading this post and...yup that's my car. :banghead:
 

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Rick Tinley Park said:
That's what the numbers say: VIN between 7Y104804 and 7Y105435.:eek:
Wheeeeee leaves me out....:D
 

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for the love of god!

Yeah lucky me...CRAP!


Have # 7Y104819

WHY FOR THE LOVE OF GOD DOES THIS HAVE TO HAPPEN TO ME!:brentil:

WHAT LUCK! :banghead: :banghead: :banghead: :banghead:

I go in next WED with the car....They said I could drive it until Wed so I am....If anything happens to it I'm going to go CRAZY!
 
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