I've always heard of parallel universes but never believed until now. I have read several posts about the "bad" service in Richmond. So bad that these people, well actually 2 people, decide to go 70 miles away to buy a car. On the other hand I had the best experience buying a car that I ever had at Saturn of Richmond. These experiences are exact opposites, except that we all got sang to by the staff, so I submit that there is a good Richmond Saturn and a parallel bad Richmond Saturn. Boy I am glad fate put me at the good one!