I had my engine light come on yesterday and I already had an issue with my top being out of alignment causing a gap between the glass and the seal and making it hard to put the top up.
I took it into the dealer today and asked about a loaner since they said they had to keep it overnight. They said they don't give out loaners, only arrange rentals, is this true? I always thought Saturn did loaners. I know other people on these forums have gotten loaners. What has your experience with Saturn and giving out loaners? I was also surprised that they didn't offer me a ride home but told me I would have to have someone come pick me up, which meant I had to call my wife at work to come rush over to pick me up and rush her back before an afternoon meeting she had.
I know people rave about Saturn customer service, but I have yet to see anything exceptional beyond any other regular car brand. Compared to Lexus or BMW (for a Mini we had not a BMW) it has truly sucked and has even been worse than Porsche which i thought was bad. I think this may be a California thing as I had a friend when I lived in Ohio who had a Saturn and raved about how great the service was and I know a lot of people on here seem to get really good service. Why do people think Saturn service is so good. All I was offered for free was some stale coffee.
I can see why people think Lexus is great, they come to your home or work to do oil changes, if they need the car longer they drive out to you in a loaner and trade cars. If you take it in they give you food and free drinks, free wireless internet, computers in case you forgot one, nice TVs, and a big panoramic window where you can watch them working on your car. But Lexus is a premium car company. What makes Saturn so good, or am I just getting screwed by my dealer? Anyone else have good service experience in LA?
When my wife picked me up she was more pissed than I was and said this will be our last Saturn. This after I convinced her when we were buying the car that Saturn service is highly rated.
I took it into the dealer today and asked about a loaner since they said they had to keep it overnight. They said they don't give out loaners, only arrange rentals, is this true? I always thought Saturn did loaners. I know other people on these forums have gotten loaners. What has your experience with Saturn and giving out loaners? I was also surprised that they didn't offer me a ride home but told me I would have to have someone come pick me up, which meant I had to call my wife at work to come rush over to pick me up and rush her back before an afternoon meeting she had.
I know people rave about Saturn customer service, but I have yet to see anything exceptional beyond any other regular car brand. Compared to Lexus or BMW (for a Mini we had not a BMW) it has truly sucked and has even been worse than Porsche which i thought was bad. I think this may be a California thing as I had a friend when I lived in Ohio who had a Saturn and raved about how great the service was and I know a lot of people on here seem to get really good service. Why do people think Saturn service is so good. All I was offered for free was some stale coffee.
I can see why people think Lexus is great, they come to your home or work to do oil changes, if they need the car longer they drive out to you in a loaner and trade cars. If you take it in they give you food and free drinks, free wireless internet, computers in case you forgot one, nice TVs, and a big panoramic window where you can watch them working on your car. But Lexus is a premium car company. What makes Saturn so good, or am I just getting screwed by my dealer? Anyone else have good service experience in LA?
When my wife picked me up she was more pissed than I was and said this will be our last Saturn. This after I convinced her when we were buying the car that Saturn service is highly rated.